John R. Dijulius

Secret Service

Hidden Systems That Deliver Unforgettable Customer Service. Forew. by Bill Capodagli and Lynn Jackson

• Broschiertes Buch

Produktbeschreibung

This text reveals what companies can do behind the scenes to deliver truly exceptional customer service. By revealing the "hidden systems" that can turn customer service from bland to unforgettable, the book reveals the secrets to creating stronger bottom line results - and thrilled customers.

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Produktdetails

• Verlag: MCGRAW-HILL; AMACOM
• SPE
• Seitenzahl: 194
• Erscheinungstermin: 28. Januar 2003
• Englisch
• Abmessung: 229mm x 152mm x 12mm
• Gewicht: 294g
• ISBN-13: 9780814471715
• ISBN-10: 0814471714
• Artikelnr.: 11120853

Autorenporträt

John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.

Inhaltsangabe

"Chapter 1: The John Robert's Story

Chapter 2: Secret Service Systems

Chapter 3: Secret Service at Work

Chapter 4: Your Front Line Is Your Bottom Line

Chapter 5: What Are We Really Selling?

Chapter 6: Drill for Oil in Your Own Backyard

Chapter 7: Create Passionate Team Members

Chapter 8: An Opportunity To Be a Hero

Chapter 9: Enhancing the Quality of Lives Around Us

Chapter 10: E-nough"

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"Chapter 1: The John Robert's Story

Chapter 2: Secret Service Systems

Chapter 3: Secret Service at Work

Chapter 4: Your Front Line Is Your Bottom Line

Chapter 5: What Are We Really Selling?

Chapter 6: Drill for Oil in Your Own Backyard

Chapter 7: Create Passionate Team Members

Chapter 8: An Opportunity To Be a Hero

Chapter 9: Enhancing the Quality of Lives Around Us

Chapter 10: E-nough"