Selecting Cloud Service Providers Based on SLA Assurance - El-Awadi, Radwa
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Cloud-based services have become the backbone of IT industry nowadays and the promising technology that offers a commoditized service to the software, the platform and the infrastructure where they are delivered as a service. Because of different providers have started to offer a vast diversity of Cloud services, Cloud customers became unable to decide whose services they should use and what is the basis for their selection. Therefore, a legal contract is necessarily needed for negotiating these both Cloud parties. This contract is referred to Service Level Agreement (SLA).

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Produktbeschreibung
Cloud-based services have become the backbone of IT industry nowadays and the promising technology that offers a commoditized service to the software, the platform and the infrastructure where they are delivered as a service. Because of different providers have started to offer a vast diversity of Cloud services, Cloud customers became unable to decide whose services they should use and what is the basis for their selection. Therefore, a legal contract is necessarily needed for negotiating these both Cloud parties. This contract is referred to Service Level Agreement (SLA).
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Autorenporträt
Radwa El-Awadi is Assistant Lecturer at the Department of Computer and Information System, Sadat Academy for Management Sciences, Cairo, Egypt. She holds a B.Sc (Hons) in Information System from Sadat Academy for Management Sciences in 2009 and an M.Sc Degree in Information System from Arab Academy for Science and Technology in 2014.