Service Advising and Management - LaRosa, Gary
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Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.

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Produktbeschreibung
Service advisors are an essential component of any service-oriented automotive shop. In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.
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Autorenporträt
Gary LaRosa is the author of'Service Advising and Management'(CDX Learning Systems, 2018). Repeatedly recognized as a Top 3 Service Advisor at Ford Motor Company, he combines his industry experience with his passion for helping others to provide a service experience that builds customer loyalty and long-term relationships.