Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. Here, Paul Allen provides an accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers.…mehr
Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. Here, Paul Allen provides an accessible introduction to service orientation, showing how it works and highlighting the benefits it can deliver. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers.
Paul Allen - Is a sucessful manufaturing consultant with 25 years of experience in conducting and analysing designed experiments to give his clients powerful process knowledge to beat the competition...
Inhaltsangabe
Foreword Preface Acknowledgements Acronyms and abbreviations Part I. Overview: 1. Basics of service-orientation 2. Execution management 3. Business process management Part II. Business Architecture: 4. Service-oriented process redesign 5. Gleaning business value 6. Achieving business agility Part III. Service-oriented architecture: 7. Service-oriented architecture themes 8. Service-oriented architecture policy 9. Service design 10. QoS infrastructure design Part IV. Service-Oriented Management: 11. The big picture 12. Service-level agreements 13. Cultural factors Part V. Case Studies: 14. Queensland Transport: a case study in service-orientation 15. Credit Suisse: a case study in service-orientation References Useful sources of information.
Foreword Preface Acknowledgements Acronyms and abbreviations Part I. Overview: 1. Basics of service-orientation 2. Execution management 3. Business process management Part II. Business Architecture: 4. Service-oriented process redesign 5. Gleaning business value 6. Achieving business agility Part III. Service-oriented architecture: 7. Service-oriented architecture themes 8. Service-oriented architecture policy 9. Service design 10. QoS infrastructure design Part IV. Service-Oriented Management: 11. The big picture 12. Service-level agreements 13. Cultural factors Part V. Case Studies: 14. Queensland Transport: a case study in service-orientation 15. Credit Suisse: a case study in service-orientation References Useful sources of information.
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