As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of…mehr
As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it.
Yvonne de Grandbois is Professor of Innovative Research at the Montreux University School of Business in Switzerland, and was previously on the faculty of the Department of Information Studies, University of Applied Sciences Western Switzerland. She has held positions in three specialized agencies of the United Nations, including the International Trade Centre, the International Labour Office, and the World Health Organization, where she directed a global program for scientific, technical, and medical information. She has lectured and conducted meetings around the globe, and has published research on managerial competencies for information professionals and articles on Service Science. She designs and delivers training programs in the public and private sectors internationally. She is on the editorial board of the journal Service Science, and is a member of the Swiss Institute of Service Science, and the International Society of Service Innovation Professionals. She is past president of the Association of International Information Specialists. A graduate of McGill University, she is Canadian and Swiss.
Inhaltsangabe
Dedication
Readers Info
Acknowledgements
Prologue
Chapter 1. Service, Systems, and Science
Abstract
A Service is.
Service Defined
Service Described: The IHIP Paradigm
Classifying Services
The Standard Industrial Classification
Typologies of Services
Trade of Goods and Services
Products and Services and Their Differences
The Product-Service Continuum
Organizational Models
Risk Factors
The Contact Factor
Service-Dominant View
Self-Service
Self-Service Technologies
Super Service
Sustainability and Services
What is a Service System?
Systems and Functions
Holistic Service Systems
Service Systems Expand
Service Systems in Information Work
Library 2.0 and the Long Tail
How to Apply the Long Tail to Information Work
Library 3.0
The Knowledge Economy and Life-Long Learning
The International Information Sector
Research4Life
The Bigger Picture
References
Chapter 2. The Story of Service Science
Abstract
The Shift to a Knowledge Economy
Agricultural, Industrial, and Post-Industrial Economies
Types of Economic Sectors
The Economic Importance of Services
The Servitization of Business
The Rise of the Service Sector
Reasons for the Shift
In Tandem with the Shift?
Toward an Economy of Service and Knowledge
The IBM Story
Getting Started
Service Science
Basic Components
Who Can Benefit from Service Science?
Forward into Satisfaction
References
Chapter 3. Synergies: Service Science and the Information Sector
Abstract
Participating in the Service Science Explosion
Information Professionals and Service
The Economy and Service Science
The Energy of New Vistas
Research Opportunities
Two Major Studies for Research Priorities in Services
