Helen Brafield, Terry Eckersley

Service User Involvement

Reaching the Hard to Reach in Supported Housing

• Broschiertes Buch

Produktbeschreibung

Drawing on original research, this book offers imaginative strategies for consulting with service users who have been historically difficult to engage with, including homeless people, ex-offenders, and minority ethnic groups. The authors explore traditional consultation methods as well as creative activities as ways of gathering clients' views.

Produktdetails

• Verlag: Jessica Kingsley Publishers
• Seitenzahl: 224
• Erscheinungstermin: 1. Dezember 2007
• Englisch
• Abmessung: 231mm x 159mm x 14mm
• Gewicht: 345g
• ISBN-13: 9781843103431
• ISBN-10: 1843103435
• Artikelnr.: 23078477

Autorenporträt

Helen Brafield is an independent consultant and trainer working with organisations in the voluntary sector. She worked for 20 years in the not-for-profit sector, managing and developing staff and services predominantly for homeless people. Terry Eckersley has worked at YMCA for 11 years and is currently CEO of Woking YMCA, UK.

Inhaltsangabe

Preface. Acknowledgements. Introduction. 1. Models of Service User
Participation. 2. The ROCC Research Project. 3. Barriers and Enablers to
Effective Service User Consultation. 4. Methods That Enable Client
Consultation. 5. A Two-tier Model for Consultation for Strategic Planning.
6. The Young Men's Christian Association (YMCA). 7. The Way Ahead. 8.
Devising Your Own Consultation Strategy. Appendix A: Questionnaire for
Providers. Appendix B: Values Statement. Appendix C: Calculating the Cost
of Client Consultation. References. Useful Websites. Subject Index. Author
Index.