"This book is a collection of 38 papers that were presented at the First International Conference on Serviceology ... . The authors always start by explaining the problem addressed in the paper. This is followed by a succinct summary of the supporting literature. ... business process practitioners will find that this book adds new understanding of how business processes should be framed and designed. In my judgment, this book should be added to every university's library." (Don Chand, Computing Reviews, October, 2014)
"This book is a collection of 38 papers that were presented at the First International Conference on Serviceology ... . The authors always start by explaining the problem addressed in the paper. This is followed by a succinct summary of the supporting literature. ... business process practitioners will find that this book adds new understanding of how business processes should be framed and designed. In my judgment, this book should be added to every university's library." (Don Chand, Computing Reviews, October, 2014)