To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.
To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Introduction Chapter 1: Living in the Market: Libraries And Businesses Chapter 2: What Librarians Can Learn from the Business Literature Chapter 3: Unlikely Sources: What Librarians Can Learn from the Shady Side of the Web Chapter 4: Understanding the Self-Service Experience in the Online Environment Chapter 5: Services for Remote Users: Librarians in Search of a Niche Chapter 6: Online Education: Will the Twenty-First Century Library Be on Board? Chapter 7: Designing Websites: Trust And Flow Chapter 8: Artificial Intelligence in the Library: The Time Is Some Day (Maybe) Chapter 9: Assessment in the Online Environment: An Unmet Challenge About the Author
Introduction Chapter 1: Living in the Market: Libraries And Businesses Chapter 2: What Librarians Can Learn from the Business Literature Chapter 3: Unlikely Sources: What Librarians Can Learn from the Shady Side of the Web Chapter 4: Understanding the Self-Service Experience in the Online Environment Chapter 5: Services for Remote Users: Librarians in Search of a Niche Chapter 6: Online Education: Will the Twenty-First Century Library Be on Board? Chapter 7: Designing Websites: Trust And Flow Chapter 8: Artificial Intelligence in the Library: The Time Is Some Day (Maybe) Chapter 9: Assessment in the Online Environment: An Unmet Challenge About the Author
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