Simplified Process Improvement - Perez, Eduardo
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With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are…mehr

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Produktbeschreibung
With social media at the fingertips of billions, a bad customer experience can be disastrous and a great customer experience can boost your business to new levels. With competition so fierce, getting your product or service faster, cheaper and better has never meant so much. Simplified Process Improvement provides you with proven tools in layman terms to help you and your business deliver the results it deserves. Six Sigma, Lean, Lean Six Sigma, TQM, Quality Improvement, & other methodologies are all combined and decoded here in a manner that is so simple that you would not even know you are doing it! All of the fancy process improvement lingo has been thrown out the window, so that anyone can pick up this book today and begin making improvements tomorrow! In addition, Perez provides you with inspiring real-world case studies where you can see his approach in action step-by-step. The 5 simple steps come to life as Perez walks you through aggregating the facts, defining and creating your approach and methodology, getting leadership support and buy-in, executing the plan and continuously communicating with your stakeholders. Perez runs operational leadership website www.howtorunoperations.com and is currently Chief Customer Officer with Tricolor Holdings. In 2023, Eduardo was named Top 10 Chief Customer Officer of 2023. Perez has over 20 years of process improvement leadership experience with an impressive track record. Simplified Process Improvement provides you with these insights and more!
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Autorenporträt
Eduardo Perez is an operations and process improvement leader with over 15 years of operational and corporate experience. Eduardo is an expert in leadership and process improvement practices and has won several awards for his business turnaround achievements. Eduardo has saved the companies he has worked for millions of dollars, helping them significantly reduce errors and improve their cycle times, improving the customer experience. He has held various leadership positions across the manufacturing, technology, and financial services industries. He is certified as a Six Sigma Black Belt (CSSBB), Lean Practitioner, Project Management Professional (PMP), and Certified Quality Engineer (CQE). In 2016, Eduardo was awarded the 40 Under 40 Young Hispanic Corporate Achievers (YHCA) Award. Eduardo currently runs a YouTube channel and the website/blog, www.theprocessman.com. Eduardo is the founder and principal consultant of TPM Consulting Group, which helps small businesses and entrepreneurs survive the growth curve by helping them establish a strong operational foundation. For more information visit, www.tpmconsultingroup.com. Eduardo resides in Texas with his wife and two children. In his free time, he has served as President of a Dallas-Fort Worth Hispanic organization chapter consisting of 800 members and was also national lead of a Hispanic professional organization consisting of 3,000 members, with responsibility for strategy, a mentorship program, community efforts, the budget, and engagement. Eduardo also serves as an active leader at his local church. To get a hold of Eduardo for consulting, speaking, training, and other opportunities, visit www.tpmconsultinggroup.com.