A full, expert discussion of the last major component of Six Sigma implementation George Eckes' first two books on Six Sigma-The Six Sigma Revolution and Making Six Sigma Last-dealt with Six Sigma from a strategic level and from a cultural level, respectively. Six Sigma Team Dynamics covers the last component of Six Sigma-improving team processes. The successful completion of Six Sigma depends on teams working together and applying a proven methodology that defines, measures, analyzes, improves, and controls the process. These team dynamics and the roles and responsibilities of all…mehr
A full, expert discussion of the last major component of Six Sigma implementation George Eckes' first two books on Six Sigma-The Six Sigma Revolution and Making Six Sigma Last-dealt with Six Sigma from a strategic level and from a cultural level, respectively. Six Sigma Team Dynamics covers the last component of Six Sigma-improving team processes. The successful completion of Six Sigma depends on teams working together and applying a proven methodology that defines, measures, analyzes, improves, and controls the process. These team dynamics and the roles and responsibilities of all constituencies are the last remaining key to successful Six Sigma implementation.
GEORGE ECKES is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organizational development, and change management. EAI's recent clients include JPMorgan Chase, Wells Fargo, Cisco, and General Electric, among others. He is also the author of The Six Sigma Revolution and Making Six Sigma Last, both from Wiley. Visit his Web site at www.georgeeckes.com.
Inhaltsangabe
Six Sigma Team Dynamics: The Elusive Key to Project Success. The Roles and Responsibilities of a Six Sigma Team. Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures. When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them. Managing the Six Sigma Project. Dealing with Maladaptive Six Sigma Behaviors. Completing the Six Sigma Project: The Never Ending Responsibility of the Champion. Pitfalls to Avoid in Creating Six Sigma Team Dynamics. Appendix A: Alpha Omega Call Center DMAIC Templates. Appendix B: 95 Questions Champions Should Ask Their Project Teams. Appendix C: The Champion's Responsibilities. Index.
Six Sigma Team Dynamics: The Elusive Key to Project Success. The Roles and Responsibilities of a Six Sigma Team. Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures. When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them. Managing the Six Sigma Project. Dealing with Maladaptive Six Sigma Behaviors. Completing the Six Sigma Project: The Never Ending Responsibility of the Champion. Pitfalls to Avoid in Creating Six Sigma Team Dynamics. Appendix A: Alpha Omega Call Center DMAIC Templates. Appendix B: 95 Questions Champions Should Ask Their Project Teams. Appendix C: The Champion's Responsibilities. Index.
Rezensionen
George Eckes puts the message even more succintly in his book ... he uses the six sigma approachthe elements of superior teams.(The Independent, 5 April 2003)
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