N. Huxtable

Small Business Total Quality

• Broschiertes Buch

Produktbeschreibung

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

Produktdetails

• Verlag: Springer / Springer Netherlands
• Artikelnr. des Verlages: 978-0-412-60270-2
• 1994.
• Seitenzahl: 240
• Erscheinungstermin: 31. Oktober 1994
• Englisch
• Abmessung: 233mm x 155mm x 14mm
• Gewicht: 345g
• ISBN-13: 9780412602702
• ISBN-10: 0412602709
• Artikelnr.: 21740749

Inhaltsangabe

Preface. Forward. Introduction.Part 1 Background to total quality. The
small business in context. Qualities - why bother? Part 2 Planning for
total quality. The planning process. Quality Diagnosis. The cost of
quality. Customers and suppliers. Leadership. Teamwork. Quality measurement
and problem solving. Quality management systems. Investment in staff. Part
3 TQM implementation. Final thoughts. Appendix. Index.

Rezensionen

One can well envisage Huxtable's efforts being of value to both student and small businessman. - Modern Management