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It doesn't matter if you are a student, working professional, or volunteer; there are times when you've struggled to convey an important message. This practical, easy-to-read guide provides proven approaches to effectively communicate. Charts, case studies, and lessons learned from author Patrice M. McKenzie's personal experiences can help you become a communications expert. Written by a veteran social worker with a master's degree in counseling, Smart Mouth provides the opportunity to learn from an expert. Topics covered include ¿ how to overcome barriers to effective communication; ¿ how to develop positive self-esteem so you can communicate clearly; ¿ how to develop techniques to become a good, active listener; ¿ how to communicate with people you disagree with. This guidebook provides tools that have been tested by social workers, psychologists, counselors, and McKenzie's clients. Once you apply these approaches, you'll find yourself developing richer, more rewarding interpersonal relationships. Just as important, you'll accomplish the goals that you set out to achieve with the insights and strategies in Smart Mouth: Helping You Communicate.