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Whether you manage one person or hundreds, asking the right question at the right time is one of the most valuable skills you can have. It's what distinguishes a good manager from a great one. This definitive guide shows you how to ask for the most from your staff-and get it! • Enhance "people productivity" through motivation • Turn your question into positive action • Ask the right question of the right person, at the right time • Conduct a hiring interview, the Smart Questions way • Reduce mistakes and overcome objections • Solve problems and gain control over volatile situations "Dorothy Leads has contributed enormously to the practice of good management. This is a book you should read."-Nancy Austin, coauthor of A Passion for Excellence