Amy Van Looy

Social Media Management

Using Social Media as a Business Instrument

• Gebundenes Buch

Produktbeschreibung

This is the second edition of the undergraduate textbook 'Social Media Management' which extends the original edition's scope beyond the business angle. The textbook continues with the perspective of organizations - not individuals - and clarifies the impact of social media on their different departments or disciplines, while also exploring how organizations use social media to create business value. To do so, the book pursues a uniquely multi-disciplinary approach by embracing IT, marketing, HR, and many other fields. While the first edition was inspired by the rise of social media tools, the second edition is characterized by a digital economy with increasing digitalization efforts due to newly emerging technologies in Industry 4.0 and the COVID-19 pandemic. Readers will benefit from a comprehensive selection of extended topics, including strategies and business models for social media, influencer marketing, viral campaigns, social CRM, employer branding, e-recruitment, search engineoptimization, social mining, sentiment analysis, crowdfunding, and legal and ethical issues. Each chapter starts with one or more teaser questions to arouse the readers' interest, which will be clarified per topic. The second edition also provides ample self-test materials and reflection exercises.

Produktdetails

• Springer Texts in Business and Economics
• Verlag: Springer / Springer International Publishing / Springer, Berlin
• Artikelnr. des Verlages: 978-3-030-99093-0
• 2. Aufl.
• Seitenzahl: 300
• Erscheinungstermin: 4. Mai 2022
• Englisch
• Abmessung: 241mm x 160mm x 22mm
• Gewicht: 617g
• ISBN-13: 9783030990930
• ISBN-10: 3030990931
• Artikelnr.: 63458020

Autorenporträt

Amy Van Looy holds a Ph.D. in applied economics. Before entering academia, she worked as an IT consultant. Being an associate professor at Ghent University, she coordinates the research cluster of "Business process orientation" at the Management Information Systems research group. She teaches, among others, courses on business process management, technology innovation, and social media. Amy Van Looy is the recipient of the "Highest Award for Achievement" at the Dale Carnegie Consulting Program in 2007, the "Award for Best Contribution" at the OnTheMove Academy in 2010, as well as paper nominations (e.g., BPM2018) and paper rewards (e.g., BPM2019). She was nominated in the top-10 for "Young ICT Lady of the year 2014" by the Belgian magazine DataNews and was recognized as a tech role model by the non-profit "InspiringFifty Belgium" in 2020 (i.e., for being one of Belgium's 50 most inspiring women in technology).

Inhaltsangabe

1. Introduction.- 2. Definitions, Social Media Types, and Tools.- 3. Social Media Strategy and Return on Investment.- 4. Online Advertising and Viral Campaigns.- 5. Social Customer Relationship Management.- 6. Search Engine Optimization.- 7. Sentiment Analysis and Opinion Mining (Business Intelligence 1).- 8. Social Network Data and Predictive Mining (Business Intelligence 2).- 9. e-Recruitment.- 10. Crowdfunding.- 11. Legal and Ethical Issues in Social Media.- 12. Wrap-Up: integration exercises.

Rezensionen

"This book ... is an undergraduate textbook. But I must say that I have reviewed and read other undergraduate textbooks but this one in particular it is really well-written and it is really on the right level. ... I want to say that this is a very modern and unique book and it is essential if you work with marketing, social media and corporate management. It will be a good addition to your personal library and for your reading. Enjoy!" (Inspire and Action Blog, inspireandaction.wordpress.com, April, 2017)

"This is an easy-to-read book that provides a rich set of both theoretical background and practical examples on the use and impact of the social media on all business functions and departments. The multi-disciplinary perspective of the book is its major differentiator in relation to other textbooks related to social media in management. The book constitutes a very useful reading for researchers-academics, students, professionals and policy makers involved and interested in social media management." (Marianna Sigala, Information Technology & Tourism, Vol. 17, 2017)

"Most chapters end with a self-test for review and a bibliography. Scattered within the chapters are case examples, sometimes questions with potential solutions, and sometimes provocative items to ponder. ... There are a plethora of how-to guides to social media management, but this is the first text I know of geared toward nontechnical, undergraduate students in business fields. It is targeted to students in the fields of business and administration ... ." (David Bellin, Computing Reviews, April, 2016)