Solve Employee Problems Before They Start - Warrick, Scott
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With compassion, clarity, and conviction (and a dash of comedy for good measure) Scott Warrick distils conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator.

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Produktbeschreibung
With compassion, clarity, and conviction (and a dash of comedy for good measure) Scott Warrick distils conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator.
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Autorenporträt
Scott Warrick has been an employment and labor attorney, HR professional, and professional speaker for more than three decades. His clients range from small privately-held organizations to Fortune 500 companies to governmental institutions. He travels the country presenting seminars on such topics as Employment Law, Resolving Conflict, Diversity, and Generational Differences among other topics.