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Manufacturing and service organizations of all sizes must learn to problem solve or they will not survive. Methods and examples included in this book provide insight into the solution of complex quality and manufacturing problems, without the use of statistics. Each of the examples, which are provided in case study form, can be used as a guide when similar problems are experienced. These same techniques have been applied in the U.S., Canada, Italy, China, and Hong Kong.

Produktbeschreibung
Manufacturing and service organizations of all sizes must learn to problem solve or they will not survive. Methods and examples included in this book provide insight into the solution of complex quality and manufacturing problems, without the use of statistics. Each of the examples, which are provided in case study form, can be used as a guide when similar problems are experienced. These same techniques have been applied in the U.S., Canada, Italy, China, and Hong Kong.
Autorenporträt
Ralph R. Pawlak is a graduate of Erie Community College, General Motors Institute, and The State University of New York, Buffalo. He earned an associate of applied science in industrial technology, a bachelor of science in industrial engineering, and a master of education, respectively, from these institutions. During his extensive career with General Motors, he served in several positions at various facilities in Tonawanda, New York; Danville, Illinois; and Romulus, Michigan. He also engineered start-up operations for Fisher-Price in China and Italy. Toward the end of his career, he returned to General Motors as a contract employee who was used as a consultant to suppliers.