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Running an independent hospitality business is complex, whether it's a hotel or restaurant, and mistakes will cost you money - or your reputation.

Produktbeschreibung
Running an independent hospitality business is complex, whether it's a hotel or restaurant, and mistakes will cost you money - or your reputation.
Autorenporträt
As the founder of the Star Quality Hospitality Consultancy, Monica Or is passionate about assisting independent hospitality owners and managers to run successful businesses which will result in memorable experiences for all of their guests. She is a Fellow for the Institute of Hospitality and has spoken at hotel conferences across the globe. Website: www.starqualityhospitality.co.uk