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Offering a complete instructional guide to SPC for professional quality managers and students alike, this book offers all the latest tools, techniques and philosophies behind process management and improvement.

Produktbeschreibung
Offering a complete instructional guide to SPC for professional quality managers and students alike, this book offers all the latest tools, techniques and philosophies behind process management and improvement.
Autorenporträt
John Oakland is one of the world's top 10 gurus in quality & operational excellence; Executive Chairman, Oakland Consulting; Emeritus Professor of Quality & Business Excellence at Leeds University Business School , a Fellow of the Chartered Quality Institute (CQI) and a Member of American Society for Quality. Robert Oakland works across the globe helping complex organisations to design and implement large-scale quality and operational excellence programmes to improve quality, cost and delivery of products and services. He is a consultant at Oakland Consulting, UK.