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This book was written with one objective in mind: to start you on the path to generating a lot more money in your After-sales Department. The 'Stay In The Bay' system, as fully outlined in this book, is all about applying Lean Concepts to your dealership processes. It addresses all the practical and personal requirements you'll need to do just that. Opening this book means you are open to embracing Lean and trying some new and quite innovative ideas, to achieve your end goal!