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Step Change Total Quality - Spenley, P.
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This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.

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This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.