In this edition, the following topics have been deliberated in great detail: -Operations management in general -The strategic role and objectives of operations -Operations strategy -Design in operations management -The design of products and services -Design of operations networks -Layout and flow -Process technology -Job design and work organization -The nature of planning and control -Capacity planning and control -Inventory planning and control -Supply chain planning and control -Enterprise resource planning (ERP) -Lin operations and Just in Time (JIT) -Project planning and control -Quality planning and control -Operations Improvement -Failure prevention and recovery -Total Quality Management (TQM) -The operations Challenge -Case studies