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The aim of this book is to propose a safety
management framework for construction companies. A
literature review was performed to identify
significant factors that would improve safety
performance. Two management tools are used within
the scope of this study: the balanced scorecard and
quality function deployment (QFD). Strategic goals
are established for each perspective of the balanced
scorecard: financial and cultural, employee,
process, and learning and growth. Afterwards, a
questionnaire was prepared using the QFD approach.
The goals in the financial and cultural perspective
were defined as the needs of the organization
related to safety ( customer requirements in the
original QFD approach). The goals in the remaining
perspectives formed the actions that the
organization could do to achieve its needs ( product
how s in the original QFD). Results of the
questionnaire were used to form the final strategic
goals in balanced scorecard. Safety performance
measures and initiatives were defined for the
accomplishment of the goals in the balanced
scorecard.
management framework for construction companies. A
literature review was performed to identify
significant factors that would improve safety
performance. Two management tools are used within
the scope of this study: the balanced scorecard and
quality function deployment (QFD). Strategic goals
are established for each perspective of the balanced
scorecard: financial and cultural, employee,
process, and learning and growth. Afterwards, a
questionnaire was prepared using the QFD approach.
The goals in the financial and cultural perspective
were defined as the needs of the organization
related to safety ( customer requirements in the
original QFD approach). The goals in the remaining
perspectives formed the actions that the
organization could do to achieve its needs ( product
how s in the original QFD). Results of the
questionnaire were used to form the final strategic
goals in balanced scorecard. Safety performance
measures and initiatives were defined for the
accomplishment of the goals in the balanced
scorecard.