System Support Engineering
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This work discusses the development of the system support engineering (SSE) generic architecture as a fundamental structure for providing a systematic modelling approach that enables industrial practitioners to design, implement and measure a support system performance. The fundamental construct of SSE generic architecture consists of three elements (product, process and people) interacting within a business environment. The system support engineering approach aims to develop a model to sustain constant high performance. The work presents the finding from the literature review, industrial visi...
This work discusses the development of the system support engineering (SSE) generic architecture as a fundamental structure for providing a systematic modelling approach that enables industrial practitioners to design, implement and measure a support system performance. The fundamental construct of SSE generic architecture consists of three elements (product, process and people) interacting within a business environment. The system support engineering approach aims to develop a model to sustain constant high performance. The work presents the finding from the literature review, industrial visits and case studies conducted during the research. A possible answer to the research question is concluded that a generic architecture for system support engineering" is possible and the possible structure is determined. As a result of the above activities, a conclusion is reached that the architecture, which consists of 3 elements as explained about in a business environment is called multi-level 3PE model. The book has also suggested recommendations for future research(s).
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