Targeting Commitment - Scott, Rodney; Boyd, Ross
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This book explores how and why the New Zealand government made progress and how the program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs. The authors combine case studies based on the experience of people involved in the change, together with public management research. They explain how ambitious targets and public accountability were used as levers to overcome the bureaucratic barriers that impeded public service delivery, and how data, evidence, and innovation were used to change practice. New Zealand experimented,…mehr

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Produktbeschreibung
This book explores how and why the New Zealand government made progress and how the program was able to create and sustain the commitment of public servants and unleash the creativity of public entrepreneurs. The authors combine case studies based on the experience of people involved in the change, together with public management research. They explain how ambitious targets and public accountability were used as levers to overcome the bureaucratic barriers that impeded public service delivery, and how data, evidence, and innovation were used to change practice. New Zealand experimented, failed, succeeded, and learned from the experience over five years. This New Zealand experience demonstrates that interagency performance targets are a potentially powerful tool for fostering better public services and thus improving social outcomes.
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Autorenporträt
Rodney Scott is an Adjunct Associate Professor of Public Management at the University of New South Wales. He has a PhD in Public Administration from the University of Queensland and research fellowships at Harvard's Kennedy School of Government and Oxford's Blavatnik School of Government. As Chief Policy Advisor at New Zealand's State Services Commission, Rodney was responsible for the commission's research program. Ross Boyd is an Adjunct Research Fellow of the Australia and New Zealand School of Government. As Principal Policy Analyst in New Zealand's State Services Commission, Ross led thinking on the Better Public Services Results program, and was responsible for design, implementation, reporting, and evaluation.