Technology at the table - Ribeiro, Catarina
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The goal of this book is to provide an overview of food delivery apps. With this service, the chance consumers have to eat a nice restaurant meal at the comfort of their homes is now at a distance of a click. This research starts by identifying which attributes of food delivery apps consumers value the most, among online convenience, perceived control, visual design and order accuracy. Perceived technology anxiety and need for interaction, lack of customer service and privacy & security concerns were tested as the main barriers preventing people from using the service. In this book one may…mehr

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Produktbeschreibung
The goal of this book is to provide an overview of food delivery apps. With this service, the chance consumers have to eat a nice restaurant meal at the comfort of their homes is now at a distance of a click. This research starts by identifying which attributes of food delivery apps consumers value the most, among online convenience, perceived control, visual design and order accuracy. Perceived technology anxiety and need for interaction, lack of customer service and privacy & security concerns were tested as the main barriers preventing people from using the service. In this book one may find a model of e-loyalty and repurchase intentions, based on e-loyalty antecedents: e-satisfaction and e-trust.
Autorenporträt
Licenciada em Enfermagem pela Universidade do Algarve em 2006. Pós-graduada em Gestão de Serviços de Saúde pela Universidade Lusíada de Lisboa em 2008. Mestre em Gerontologia Social pela Universidade do Algarve em 2011. Pós-Licenciatura e Especialização em Enfermagem de Reabilitação pela Universidade de Évora em 2014. Exerce Enfermagem desde 2006.