Packed with invaluable tips on increasing telecom efficiency, service, and support while keeping costs low, this book explains how to audit bills, negotiate contracts, and find the best long distance service provider.
Packed with invaluable tips on increasing telecom efficiency, service, and support while keeping costs low, this book explains how to audit bills, negotiate contracts, and find the best long distance service provider.
Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet. Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.
Inhaltsangabe
Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System "CABS"4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse
Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System "CABS"4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse
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