An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.
An understanding of the basic concepts of quality and its management is essential for the professional management of Quality of Service (QoS) in telecommunications. This book is essential reading for all those interested in QoS issues.
Antony Oodan is a consultant on QoS in telecommunications. He spent 25 years with BT, where he was responsible for network performance measures. Prior to that, he was involved in the development of long life thermionic tubes for special applications, including the transatlantic cable. He is a physics graduate, a Chartered Manager and a Member of the IEEE.
Inhaltsangabe
* Section I: Introduction to Quality of Service * Chapter 1: Quality * Chapter 2: Quality of Service in telecommunications * Section II: Framework * Chapter 3: Four viewpoints of Quality of Service * Chapter 4: Customers' Quality of Service requirements * Chapter 5: Quality of Service offered/planned by the service provider * Chapter 6: Quality of Service delivered by the service provider * Chapter 7: Customer's perception of Quality of Service * Section III: Existing and emerging network and services * Chapter 8: Network evolution and its performance * Chapter 9: Network performance engineering of legacy networks * Chapter 10: Internet, Internet services and Quality of Service framework * Chapter 11: Quality of Service for real-time Internet applications * Chapter 12: Quality of Service for non-real-time Internet applications * Chapter 13: Quality of Service in mobile communication systems * Chapter 14: Quality of Service of satellite communications * Section IV: Customer impact * Chapter 15: Service surround and customer relationship management * Chapter 16: Numbering and billing * Chapter 17: Ergonomic considerations in the design of products and services * Chapter 18: Telecommunication services for people with disabilities * Section V: External drivers * Chapter 19: Role of consumer and user groups * Chapter 20: Role of regulation * Chapter 21: Role of standards * Section VI: Management of QoS * Chapter 22: Comparisons of performance * Chapter 23: Economics of quality of service * Chapter 24: Telecommunications security * Chapter 25: Telecommunications fraud * Chapter 26: Management of Quality of Service * Section VII: Future? * Chapter 27: Architectural framework for study of Quality of Service * Chapter 28: Quality of Service, the future * Appendices
* Section I: Introduction to Quality of Service * Chapter 1: Quality * Chapter 2: Quality of Service in telecommunications * Section II: Framework * Chapter 3: Four viewpoints of Quality of Service * Chapter 4: Customers' Quality of Service requirements * Chapter 5: Quality of Service offered/planned by the service provider * Chapter 6: Quality of Service delivered by the service provider * Chapter 7: Customer's perception of Quality of Service * Section III: Existing and emerging network and services * Chapter 8: Network evolution and its performance * Chapter 9: Network performance engineering of legacy networks * Chapter 10: Internet, Internet services and Quality of Service framework * Chapter 11: Quality of Service for real-time Internet applications * Chapter 12: Quality of Service for non-real-time Internet applications * Chapter 13: Quality of Service in mobile communication systems * Chapter 14: Quality of Service of satellite communications * Section IV: Customer impact * Chapter 15: Service surround and customer relationship management * Chapter 16: Numbering and billing * Chapter 17: Ergonomic considerations in the design of products and services * Chapter 18: Telecommunication services for people with disabilities * Section V: External drivers * Chapter 19: Role of consumer and user groups * Chapter 20: Role of regulation * Chapter 21: Role of standards * Section VI: Management of QoS * Chapter 22: Comparisons of performance * Chapter 23: Economics of quality of service * Chapter 24: Telecommunications security * Chapter 25: Telecommunications fraud * Chapter 26: Management of Quality of Service * Section VII: Future? * Chapter 27: Architectural framework for study of Quality of Service * Chapter 28: Quality of Service, the future * Appendices
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