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This resource gives novice and expert supervisors the strategies they need to deal with common work situations. A great training tool for supervisors who are too busy to go through a formal training program, this accessible book speaks to users in a friendly, down-to-earth style, with worksheets and development plans that enable readers to put the information to use right away. This book can-be used in conjunction with a training workshop, or it can be employed independently as a self-study resource.
"This book clearly identifies the skills our supervisors andmanagers will need to strengthen workteams and drive to furthersuccess. The 21st Century Supervisor is the first book oursupervisors have really read and LIKED!" ----Gray Concord, , vicepresident and general manager, Koyo Corporation of America
"The 21st Century Supervisor is the blueprint for leadership withinany organization committed to continued improvement. It should berequired reading for the company CEO, plant manager, team leader,and the front line supervisor." ----Robert L. Lewis, , operationsmanager, Lenawee County Road Commission
"As a supervisor, I used to think I was just a professional taskmaster and adult babysitter. The 21st Century Supervisor taught mehow to be an active part of the quality and team process within mycompany." ----Gary Updegraff, , supervisor, Bagcroft Corporation ofAmerica
"The 21st Century Supervisor is the tool I recommAnd withconfidence. It provides a concise, to-the-point discussion of theskills that support successful supervision." ----Carol A. Benoit, ,managing partner, Mackenzie and Company, Inc.
"The 21st Century Supervisor is the blueprint for leadership withinany organization committed to continued improvement. It should berequired reading for the company CEO, plant manager, team leader,and the front line supervisor." ----Robert L. Lewis, , operationsmanager, Lenawee County Road Commission
"As a supervisor, I used to think I was just a professional taskmaster and adult babysitter. The 21st Century Supervisor taught mehow to be an active part of the quality and team process within mycompany." ----Gary Updegraff, , supervisor, Bagcroft Corporation ofAmerica
"The 21st Century Supervisor is the tool I recommAnd withconfidence. It provides a concise, to-the-point discussion of theskills that support successful supervision." ----Carol A. Benoit, ,managing partner, Mackenzie and Company, Inc.