Brad Humphrey, Jeff Stokes

The 21st Century Supervisor

Nine Essential Skills for Frontline Leaders

• Broschiertes Buch

Produktbeschreibung

This resource gives novice and expert supervisors the strategies they need to deal with common work situations. A great training tool for supervisors who are too busy to go through a formal training program, this accessible book speaks to users in a friendly, down-to-earth style, with worksheets and development plans that enable readers to put the information to use right away. This book can-be used in conjunction with a training workshop, or it can be employed independently as a self-study resource.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 352
• Erscheinungstermin: 27. Dezember 1999
• Englisch
• Abmessung: 235mm x 191mm x 19mm
• Gewicht: 658g
• ISBN-13: 9780787946845
• ISBN-10: 0787946842
• Artikelnr.: 21572279

Autorenporträt

Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.

Inhaltsangabe

Figures and Exhibits xi
A Word to Those Who Lead Supervisors xiii
Introduction 1
The Traditional Supervisor 1
The Origins of the 21st Century Supervisor 2
The Skills Needed to Become a Leader 4
1. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7
Part 1 People Skills 23
2. Communication Skills: The Most Important Professional Tool of the 21st
Century 27
3. Team Skills: Leading the High-Performance Work Team 55
4. Coaching Skills: Leading Your People to Perform Beyond Their
Expectations 85
Part 2 Technical Skills 129
5. Business Analysis Skills: Learning to Measure Performance 131
6. Continuous Improvement Skills: Driving the Never-Ending Process of
Improvement 157
7. Computer Skills: Increasing Your High-Tech Knowledge 193
Part 3 Administrative Skills 215
8. Project Management Skills: Becoming a Strategic Planner 217
9. Writing Skills: Leading Others Through Your Written Word 241
10. Resource Management Skills: Giving Your Employees What They Need to
Succeed 265
11. Testimonies from Four 21st Century Supervisors 297
12. The 21st Century Supervisor: How to Start and Finish the Race 313
In Closing 328
About the Authors 331

Rezensionen

"This book clearly identifies the skills our supervisors andmanagers will need to strengthen workteams and drive to furthersuccess. The 21st Century Supervisor is the first book oursupervisors have really read and LIKED!" ----Gray Concord, , vicepresident and general manager, Koyo Corporation of America

"The 21st Century Supervisor is the blueprint for leadership withinany organization committed to continued improvement. It should berequired reading for the company CEO, plant manager, team leader,and the front line supervisor." ----Robert L. Lewis, , operationsmanager, Lenawee County Road Commission

"As a supervisor, I used to think I was just a professional taskmaster and adult babysitter. The 21st Century Supervisor taught mehow to be an active part of the quality and team process within mycompany." ----Gary Updegraff, , supervisor, Bagcroft Corporation ofAmerica

"The 21st Century Supervisor is the tool I recommAnd withconfidence. It provides a concise, to-the-point discussion of theskills that support successful supervision." ----Carol A. Benoit, ,managing partner, Mackenzie and Company, Inc.