Bruce Tulgan

The 27 Challenges Managers Face: Step-By-Step Solutions to (Nearly) All of Your Management Problems

• Gebundenes Buch

Produktbeschreibung

For more than twenty years, management expert Bruce Tulgan has been asking, "What are the most difficult challenges you face when it comes to managing people?"

Regardless of industry or job title, managers cite the same core issues--27 recurring challenges: the superstar whom the manager is afraid of losing, the slacker whom the manager cannot figure out how to motivate, the one with an attitude problem, and the two who cannot get along, to name just a few.

It turns out that when things are going wrong in a management relationship, the common denominator is almost always unstructured, low substance, hit-or-miss communication.

The real problem is that most managers are "managing on autopilot" without even realizing it--until something goes wrong. And if you are managing on autopilot, then something almost always does.

The 27 Challenges Managers Face shows exactly how to break the vicious cycle and gain control of management relationships. No matter what the issue, Tulgan shows that the fundamentals are all you need. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance, offer feedback, and hold people accountable.

For every workplace problem--even the most awkward and difficult--The 27 Challenges Managers Face shows how to tailor conversations to solve situations familiar to every manager. Tulgan offers clear approaches for turning around bad attitudes, reducing friction and conflict, improving low performers, retaining top performers, and even addressing your own personal burnout.

The 27 Challenges Managers Face is an indispensable resource for managers at all levels, one anyone managing anyone will want to keep on hand. One challenge at a time, you'll see how the most effective managers use the fundamentals of management to proactively resolve (nearly) any problem a manager could face.

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Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 256
• Erscheinungstermin: 15. September 2014
• Englisch
• Abmessung: 239mm x 162mm x 28mm
• Gewicht: 460g
• ISBN-13: 9781118725597
• ISBN-10: 111872559X
• Artikelnr.: 40558776

Autorenporträt

BRUCE TULGAN is an adviser to business leaders all over the world and a sought-after speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.Training, an online training company. Bruce is the author of numerous books, including the bestselling It's Okay to Be the Boss, the classic Managing Generation X, Not Everyone Gets a Trophy, and It's Okay to Manage Your Boss. He has written for the New York Times, USA Today, the Harvard Business Review, and Human Resources. He lives in New Haven, Connecticut. For more information, please visit www.rainmakerthinking.com

Inhaltsangabe

A Note on How to Use This Book 1
Chapter One The Fundamentals are All You Need 3
Chapter Two The Challenges of Being the "New" Manager 29
Management Challenge #1: When Going from Peer to Leader 37
Management Challenge #2: When Coming from the Outside to Take Over
Leadership of an Existing Team 41
Management Challenge #3: When Bringing Together an Entirely New Team 47
Management Challenge #4: When You are Welcoming a New Member to Your
Existing Team 51
Chapter Three The Challenges of Teaching Self-Management 57
Management Challenge #5: When Employees Have a Hard Time Managing Time 62
Management Challenge #6: When an Employee Needs Help with Interpersonal
Communication 71
Management Challenge #7: When an Employee Needs to Get Organized 77
Management Challenge #8: When an Employee Needs to Get Better at Problem
Solving 80
Chapter Four The Challenges of Managing Performance 88
Management Challenge #9: When You Have an Employee Who Needs to Increase
Productivity 98
Management Challenge #10: When You Have an Employee Who Needs to Improve
Quality 103
Management Challenge #11: When You Need an Employee to Start "Going the
Extra Mile" 107
Management Challenge #12: When Your Employees are Doing "Creative" Work 110
Management Challenge #13: When the Employee You are Managing Knows More
About the Work Than You Do 114
Chapter Five The Challenges of Managing Attitudes 118
Management Challenge #14: When an Employee Needs an Attitude Adjustment 125
Management Challenge #15: When There is Conflict Between and Among
Individuals on Your Team 137
Management Challenge #16: When an Employee Has Personal Issues at Home 140
Chapter Six The Challenges of Managing Superstars 144
Management Challenge #17: When There is a Superstar You Need to Keep
Engaged 153
Management Challenge #18: When You Have a Superstar You Really Want to
Retain 158
Management Challenge #19: When You Have a Superstar You are Going to Lose
for Sure: How to Lose That Superstar Very Well 165
Management Challenge #20: When You Need to Move a Superstar to the Next
Level to Develop as a New Leader 170
Chapter Seven The Challenges of Managing Despite Forces Outside Your
Control 175
Management Challenge #21: When Managing in an Environment of Constant
Change and Uncertainty 179
Management Challenge #22: When Managing Under Resource Constraints 184
Management Challenge #23: When Managing Through Interdependency 188
Management Challenge #24: When Managing Around Logistical Hurdles 196
Management Challenge #25: When Managing Across Differences in Language and
Culture 199
Chapter Eight The Challenges of Management Renewal 204
Management Challenge #26: When You Need to Renew Your Management
Relationship with a Disengaged Employee 206
Management Challenge #27: When You Need to Renew Your Own Commitment to
Being a Strong, Highly Engaged Manager 212
Epilogue 221
Acknowledgments 223
About the Author 227
Index 229

Rezensionen

"In a large, complex organization, a culture of strong, highly engaged, and collaborative management is critical. There are not too many management challenges that are not addressed in The 27 Challenges Managers Face. Managers at all levels would be well served to have a copy on the shelf." -- David Zaslav, president and CEO, Discovery Communications

"As someone whose early management career was shaped by Bruce Tulgan's other books and programs, I'm not surprised to see this book applies to everyone, no matter what your position or stage in your leadership journey. The 27 Challenges Managers Face takes his prescriptive approach to a new level of relevance with specific tips to address the most common management challenges--right on!" -- Kat Cole, president, Cinnabon

"Bruce Tulgan's decades of exhaustive research and the collected works that have resulted have had a profound impact on how I lead. His action-oriented ideas have genuine practical utility for leaders in any organization. The ideas in The 27 Challenges Managers Face comport perfectly with what I call engaged leadership and serve as the perfect antidote for what Bruce calls the epidemic of under-management in America today. This terrific new book is a powerful tool for all leaders." -- Kevin J. Jacobsen, Brigadier General, United States Air Force

"Our nation could save billions in productivity losses and lawsuits resulting from poor management and employee disengagement if only it heeded the very practical step-by-step advice that Bruce Tulgan's thoroughly researched book offers. Every chapter contains real life challenges (all 27 of them!) with fundamental solutions that enlightened managers must practice. Brilliant in its simplicity!" -- Cari M. Dominguez, former chair, United States Equal Employment Opportunity Commission; and senior vice president, human resources and chief talent and diversity officer, Loma Linda University Health

"Bruce Tulgan's latest work addresses the fundamentals of management, undervalued in most companies today but essential to the successful operation of complex businesses. Highly integrated products demand accurate data, complete communication, concise direction, and timely decision-making from typically segmented teams and systems. Use The 27 Challenges Managers Face to take advantage of actual lessons learned." -- Larry A. Lawson, CEO and president, Spirit AeroSystems, Inc.

"Bruce Tulgan's latest book provides exceptional practical advice on how to execute the huge responsibility of leadership. The last chapter, renewing a commitment to effective management, will be particularly helpful to leaders who think they already know how to manage the first 26 challenges." -- Alan J. Kreczko, general counsel and executive vice president, The Hartford

"Bruce Tulgan masterfully delivers a simple, transparent, and powerful message about the fundamentals of management. I have always been a fan of Tulgan's work and we frequently reference his teachings throughout our training and development. The 27 Challenges Managers Face tackles everyday situations and provides powerful and effective solutions for producing winning results. I am excited to introduce this masterpiece to our team." -- Jim Mazany, president, Joe's Crab Shack

"Whether you have been managing people for 27 days or 27 years, Bruce Tulgan's research and book will prove a practical and invaluable guide for meeting specific challenges and managing for success." -- Ray Kotcher, chairman and senior partner, Ketchum

"Management is basic work, but hard work. We applied Bruce Tulgan's principles of Management 101 to rapidly turn our organization into a focused execution machine. In The 27 Challenges Managers Face, Bruce provides a pocket guide and a comprehensive overview of how to manage, every day, for business impact. Whether you are an experienced manager or taking on your first direct reports, whether you are trying to be a better manager or improve an entire organization's ability to manage and execute, Bruce's guide is the manual you need." -- Geoffrey Crouse, CEO and president, Cord Blood Registry

"The 27 Challenges Managers Face is a good read for managers and people who lead peopleTackle the recurring daily challenges of leading yourself and others by rediscovering fundamental principles of communication and management." -- Sylvia B. Vogt, president, Carnegie Bosch Institute, Tepper School of Business, Carnegie Mellon University

"Bruce Tulgan will refocus you. His scholarly research and anecdotal style will make an immediate impact on developing talent. The 27 Challenges Managers Face is a must-read for any company that believes it is their people who make the difference." -- Keith A. Hoogland, president, Family Video

"The 27 Challenges Managers Face is a must-read for every manager on your team. These fundamentals are the basis for running an outstanding organization, and Bruce Tulgan gives you the steps you need to develop a high performing organization. Every manager should read this book, whether you've been leading an organization for days or decades!" -- Deb Dulsky, chief commercial officer, HomeServe USA

"I've been a fan of Bruce Tulgan and his work for over 15 years. The 27 Challenges Managers Face is a very well written and insightful guide. Whether you're a new or seasoned manager, Bruce's book offers step-by-step guidance and practical advice. Bruce really nails it, and my only wish is that this book had been written years ago, when I first became a manager." -- Lorie Valle-Yañez, VP, chief diversity officer, MassMutual Financial Group

"Like Studs Terkel before him, Bruce Tulgan was educated as a lawyer, but discovered his real passion in the study of how people work and manage. Bruce brings that passion to life with The 27 Challenges Managers Face and reminds us that Management 101 is easy to understand in theory, but easy to forget on Monday mornings." -- Hank Harris, president and CEO, FMI Corporation

"The 27 Challenges Managers Face is a practical, smart, easy-to-use guide from one of the clearest thinkers in the field. Bruce Tulgan has done it again, creating a must-read compendium for handling the most common to the most vexing management challenges. It's all here." -- Alan Greene, EVP, business head, US Investment Services and Institutional Investor Services, State Street Corporation

"Bruce Tulgan was the original voice of reason about how to manage the next generation of leadership. In The 27 Challenges Managers Face, he provides an immensely insightful yet practical guide for managers of any generation. Bruce has always based his work on years of careful research, thousands of interviews and focus studies, and deep experience coaching managers from the front lines of fast food to the officers of the elite US military. He writes as he speaks, pulls no punches, is immensely entertaining, and always leaves his audience better prepared to succeed as managers." -- Joni Thomas Doolin, founder and CEO, People Report

"The 27 Challenges Managers Face gives direct and straight-forward ways to handle challenges. Bruce Tulgan's continued focus on the basic fundamentals, the importance of one-on-ones, and easy-to-understand examples is not only refreshing, but will yield results." -- Robert Werk, SVP, operations, CraftWorks Restaurants & Breweries

"Bruce Tulgan has hit another home run! The 27 Challenges Managers Face is simple and easy to read, yet relevant and practical in application. This book is designed to be referenced again and again, to address the classic challenges of getting results through others. No matter how seasoned a manager is, these principles will help fulfill the responsibilities of leadership in the most effective way possible. A must-read and a must-practice for today's new and experienced managers." -- Sharon McPherson, director of training, On The Border Mexican Grill & Cantina

"In his always clear and insightful style, Bruce Tulgan puts forth practical and easy-to-follow solutions for the most common supervisory challenges facing all managers, regardless of industry. The 27 Challenges Managers Face is helpful for new supervisors and veterans of management alike. Bruce researched in the workplace to hear from real managers where their greatest challenges lay, and he shares the basic solutions in an appetizing and easy-to-digest way, making this a good reference book to keep on the shelf after reading." -- Doug Gammon, vice president, human resources and training, Black Angus Steakhouses

"I honestly believe anyone interested in being a better manager could benefit from The 27 Challenges Managers Face. If they had a particular need for advice, they could pick the book up, look at the table of contents, and find help with a solution. I loved this book." -- Judy Irwin, vice president, human resources and training, Golden Corral

"Based on decades of firsthand interview research, Bruce Tulgan's coaching enabled our general managers and store managers to communicate more easily and effectively with, motivate, and develop their line staff, notably improving overall shop performance. The 27 Challenges Managers Face will help owners and managers connect authentically with staff, overcoming the chronic misperception by staff that they are not seen or understood, enabling a positive working atmosphere critical to growing your business." -- Doug Bell, president, Grasslands Uruguay, and retired president, Supercuts Owners Association

"What sets Bruce Tulgan's work apart from other management books is that he provides real world advice for real world management challenges. The 27 Challenges Managers Face, like his others, is meant to be consulted again and again. Don't stick this one on your reference shelf; keep it close at hand, and watch your management performance improve." -- John Bissell, executive vice president, Greylock Federal Credit Union

"The 27 Challenges Managers Face brings great insight for executives at any level and phase in their career. This is practical information you can use now to inform your strategies moving forward for the way you manage people and how you are managed, as well. A comprehensive primer on managing people with heart and integrity, while still getting bottom line results for your company, The 27 Challenges Managers Face is a book you should have within reach at your desk." -- Daniel Butler, vice president, community integration, National Retail Federation

"First Bruce Tulgan gave us permission to manage, now he tells us when and how to execute the fundamentals, based upon years of experience and success. The 27 Challenges Managers Face is for the seasoned executive as well as the new manager and will make a lasting difference in your life and the lives of others." -- L. Gary Boomer, CEO, Boomer Consulting, Inc.

"Bruce Tulgan forces managers to ask ourselves what our job truly is, and then enumerates simple--though in no way simplistic--steps for us to take to do that job. Management is work, and The 27 Challenges Managers Face removes the excuse so many of us use as a crutch when those who perform under us underperform--that the fault lies not in ourselves, but in our stars." -- Homer Robinson, president and CEO, Kaiserman Company

"Once again, Bruce Tulgan has provided us with a back-to-basics fundamentals book, packed with research and practical solutions. The 27 Challenges Managers Face will be a go-to reference and solution guide for years to come. Bruce's writing style invites the reader to embrace management challenges, and be much better for it." -- Carl George, CEO, Carl George Advisory, LLC, and former CEO, Clifton Gunderson LLP

"Bruce Tulgan continues to be my guru of management! The 27 Challenges Managers Face provides examples and research and makes it easy to find the right material when facing a management issue. I'll use it to coach other managers and help them improve their confidence and performance." -- Janet Kyle Altman, marketing principal, Kaufman Rossin