Discover how we became addicted to apologies without really saying sorry, understand when and how to make meaningful amends and why respectfully holding your ground makes you better at being sorry.
Discover how we became addicted to apologies without really saying sorry, understand when and how to make meaningful amends and why respectfully holding your ground makes you better at being sorry.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Sir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. He holds the office of president of the CIPD, the British Academy of Management, RELATE and Institute of Welfare. Sean O'Meara is the founder and MD of Essential Content, a specialist content and PR agency. He's worked with leading organizations including The Co-Op Bank and the BBC.
Inhaltsangabe
Chapter - 01: Introduction;
Chapter - 02: Who's been apologizing and what are they sorry about?;
Chapter - 03: The six reasons organizations apologize and the one reason they won't;
Chapter - 04: Culture, values and consumer expectations;
Chapter - 05: The definitive modern apology and why everyone ignored it;
Chapter - 06: If everyone's sorry, nobody is sorry;
Chapter - 07: How the experts apologize without saying sorry;
Chapter - 08: Schrödinger's apology, grammatical deflections and evasions;
Chapter - 09: Crisis fatigue and the case for rationing apologies;
Chapter - 10: It's not about you;
Chapter - 11: Keep trying;
Chapter - 12: 'Forced to apologize'?;
Chapter - 13: 'We got it wrong';
Chapter - 14: Self-service apologies;
Chapter - 15: Optics anxiety and apologizing for how things look;
Chapter - 16: The true cost of corporate atonement;
Chapter - 17: The economics of saying sorry:;
Chapter - 18: Crisis communications and the potential for mischief;
Chapter - 19: Apology laundering;
Chapter - 20: Apologizing on behalf of others;
Chapter - 21: £1 million in sales in four days;
Chapter - 22: Don't mistake kindness for weakness;
Chapter - 23: Conclusion;
Chapter 01: Introduction; Chapter 02: Who's been apologizing and what are they sorry about?; Chapter 03: The six reasons organizations apologize and the one reason they won't; Chapter 04: Culture, values and consumer expectations; Chapter 05: The definitive modern apology and why everyone ignored it; Chapter 06: If everyone's sorry, nobody is sorry; Chapter 07: How the experts apologize without saying sorry; Chapter 08: Schrödinger's apology, grammatical deflections and evasions; Chapter 09: Crisis fatigue and the case for rationing apologies; Chapter 10: It's not about you; Chapter 11: Keep trying; Chapter 12: 'Forced to apologize'?; Chapter 13: 'We got it wrong'; Chapter 14: Self service apologies; Chapter 15: Optics anxiety and apologizing for how things look; Chapter 16: The true cost of corporate atonement; Chapter 17: The economics of saying sorry:; Chapter 18: Crisis communications and the potential for mischief; Chapter 19: Apology laundering; Chapter 20: Apologizing on behalf of others; Chapter 21: £1 million in sales in four days; Chapter 22: Don't mistake kindness for weakness; Chapter 23: Conclusion;
Chapter - 02: Who's been apologizing and what are they sorry about?;
Chapter - 03: The six reasons organizations apologize and the one reason they won't;
Chapter - 04: Culture, values and consumer expectations;
Chapter - 05: The definitive modern apology and why everyone ignored it;
Chapter - 06: If everyone's sorry, nobody is sorry;
Chapter - 07: How the experts apologize without saying sorry;
Chapter - 08: Schrödinger's apology, grammatical deflections and evasions;
Chapter - 09: Crisis fatigue and the case for rationing apologies;
Chapter - 10: It's not about you;
Chapter - 11: Keep trying;
Chapter - 12: 'Forced to apologize'?;
Chapter - 13: 'We got it wrong';
Chapter - 14: Self-service apologies;
Chapter - 15: Optics anxiety and apologizing for how things look;
Chapter - 16: The true cost of corporate atonement;
Chapter - 17: The economics of saying sorry:;
Chapter - 18: Crisis communications and the potential for mischief;
Chapter - 19: Apology laundering;
Chapter - 20: Apologizing on behalf of others;
Chapter - 21: £1 million in sales in four days;
Chapter - 22: Don't mistake kindness for weakness;
Chapter - 23: Conclusion;
Chapter 01: Introduction; Chapter 02: Who's been apologizing and what are they sorry about?; Chapter 03: The six reasons organizations apologize and the one reason they won't; Chapter 04: Culture, values and consumer expectations; Chapter 05: The definitive modern apology and why everyone ignored it; Chapter 06: If everyone's sorry, nobody is sorry; Chapter 07: How the experts apologize without saying sorry; Chapter 08: Schrödinger's apology, grammatical deflections and evasions; Chapter 09: Crisis fatigue and the case for rationing apologies; Chapter 10: It's not about you; Chapter 11: Keep trying; Chapter 12: 'Forced to apologize'?; Chapter 13: 'We got it wrong'; Chapter 14: Self service apologies; Chapter 15: Optics anxiety and apologizing for how things look; Chapter 16: The true cost of corporate atonement; Chapter 17: The economics of saying sorry:; Chapter 18: Crisis communications and the potential for mischief; Chapter 19: Apology laundering; Chapter 20: Apologizing on behalf of others; Chapter 21: £1 million in sales in four days; Chapter 22: Don't mistake kindness for weakness; Chapter 23: Conclusion;
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