The Art of Conversation - Carol, Hughes Angela
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"The Art of Conversation: Mastering Dialogflow for Engaging User Experiences" is a comprehensive resource that guides developers and designers in creating captivating conversational experiences. Authored by experts in the field, this book offers practical guidance on using Dialogflow to build conversational agents. It starts with the basics of conversational design and provides in-depth insights into Dialogflow's principles. Readers will gain hands-on experience creating intents, entities, and context within Dialogflow, while also exploring its various options and features. The book covers…mehr

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"The Art of Conversation: Mastering Dialogflow for Engaging User Experiences" is a comprehensive resource that guides developers and designers in creating captivating conversational experiences. Authored by experts in the field, this book offers practical guidance on using Dialogflow to build conversational agents. It starts with the basics of conversational design and provides in-depth insights into Dialogflow's principles. Readers will gain hands-on experience creating intents, entities, and context within Dialogflow, while also exploring its various options and features. The book covers building conversational flows, using integrations, and leveraging platforms like Facebook Messenger, Slack, and Google Assistant. To excel in conversation design, understanding human-centered principles and cognitive processes is crucial. This book equips readers with design strategies and best practices for creating natural and engaging conversational flows. Techniques for handling user variations, context switching, and error handling are taught, ensuring a seamless conversation. By understanding conversation and sentiment analysis, readers can unleash Dialogflow's potential for effective communication. "The Art of Conversation" goes beyond Dialogflow's technical aspects by emphasizing the importance of UX/UI design in creating high-quality conversational experiences. The book focuses on visuals, affirmative messages, and accessible content, demonstrating a holistic approach that resonates with users. By integrating these principles, developers can enhance the user experience and build lasting relationships. The journey to mastering Dialogflow continues with iterative development, testing, and analysis. The book explores effective testing methodologies, debugging techniques, and Conversational Design Language (CDL) analysis to continuously improve the user experience. By extracting insights from user interactions, developers can refine and enhance conversational agents to meet evolving user needs. The book also addresses ethical considerations in AI and conversation design. Privacy, bias, and fairness concerns are discussed, with guidelines provided for creating responsible and inclusive conversational experiences. For those ready to create engaging conversational experiences with Dialogflow, "The Art of Conversation" is the comprehensive guide. From fundamentals to advanced concepts, this book empowers readers to become conversation designers and innovate in the landscape of conversational AI.