The Art of Customer Service - Sanchez, Patrick
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Unleashing the Power of Positive Energy in Business: A Guide to Transforming Customer Service through Empathy, Respect, and Human Connection. Dive into the world of customer service with our enlightening book, The Art of Customer Service. This comprehensive guide is a canvas of invaluable insights, painting a vivid picture of the importance of customer service in the business landscape. It emphasizes the role of empathy, respect, and human connection in creating a pleasant or comfortably unpleasant experience for customers. The Art of Customer Service is more than just a book; it's a manifesto…mehr

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Produktbeschreibung
Unleashing the Power of Positive Energy in Business: A Guide to Transforming Customer Service through Empathy, Respect, and Human Connection. Dive into the world of customer service with our enlightening book, The Art of Customer Service. This comprehensive guide is a canvas of invaluable insights, painting a vivid picture of the importance of customer service in the business landscape. It emphasizes the role of empathy, respect, and human connection in creating a pleasant or comfortably unpleasant experience for customers. The Art of Customer Service is more than just a book; it's a manifesto of positive humanism in the business world. It encourages readers to treat others as they would like to be treated, or even better. This principle is not just about being righteous to the customer, but also about fostering an environment where customers always leave feeling good. The book explores the concept that good service begins within and manifests outward, much like art. It asserts that making people feel good generates positive energy, which inevitably circles back to you. This energy is the driving force behind successful businesses and satisfied customers. The Art of Customer Service is not just for those in the service industry. It is a resource for anyone who interacts with people in their professional life. It serves as a reminder that every business transaction is a human interaction at its core. This book is a guide to transforming the way you view customer service. It's about seeing every interaction as an opportunity to create a work of art, using the right brushes of empathy, respect, and human connection. It's about understanding that life, like business, is about feeling good and making others feel the same. The Art of Customer Service is your guide to embracing fellow humans and creating a positive, impactful customer service experience. It's not just about serving people; it's about creating a masterpiece of positive energy and human connection. Dive in and discover the art that lies within every interaction.
Autorenporträt
Patrick Sanchez, a native New Yorker with roots in Florida and the Dominican Republic, brings a wealth of knowledge from his diverse professional background spanning over 35 years. His experience in the financial, legal, and call center industries has honed his customer service skills, emphasizing the importance of serving others for business success. His understanding of customer service, drawn from these varied sectors, forms the foundation of his book, 'The Art of Customer Service.' Patrick's expertise offers valuable insights to those seeking to enhance their customer service skills, making his book a must-read for professionals in this field.