Enhance your toolkit with the best of the best? 100+ tested and perfected activities guaranteed to succeed "A treasured collection with some never-before-seen tools and activities to increase participation and retention for your learners. . . . The 'insider's tips' feature helps even the newest trainer facilitate these activities like a pro." ?Jean Barbazette, author of The Art of Great Training Delivery "I believe in the effectiveness of training activities, the brilliance of Elaine's editorial skills, and the street smarts of my ASTD colleagues. They all come together in this brilliant…mehr
Enhance your toolkit with the best of the best? 100+ tested and perfected activities guaranteed to succeed "A treasured collection with some never-before-seen tools and activities to increase participation and retention for your learners. . . . The 'insider's tips' feature helps even the newest trainer facilitate these activities like a pro." ?Jean Barbazette, author of The Art of Great Training Delivery "I believe in the effectiveness of training activities, the brilliance of Elaine's editorial skills, and the street smarts of my ASTD colleagues. They all come together in this brilliant book." ?Dr. Sivasailam "Thiagi" Thiagarajan, of The Thiagi Group; author of Jolts! "What a wonderful book! . . . This is a must-have reference book for every learning and development professional." ?Jack and Patti Phillips, Founders, Chairman and CEO of the ROI Institute, Inc. WORKPLACE LEARNING PROFESSIONALS are always looking for the best solution?tried-and-true activities, ones that work every time, ones that always lead participants to gain deeper insight into their leadership capabilities and potential. The Book of Road-Tested Activities gives you just what you're looking for: well-crafted games and activities that have been put to the test in real training situations and proven effective. To create this edited collection, training legend Elaine Biech painstakingly selected the very best?more than 100 activities that ASTD training professionals have taken to the finish line with excellent results. Divided between activities geared toward specific workshop topics and multi-purpose training tools and techniques, the book covers: TRAINING TOPICS?communication, listening, customer service and sales, creativity and innovation, teamwork, leadership, and more TOOLS AND TECHNIQUES?icebreakers, openings, reviews, and online learning, plus unique tools that will add a new twist to your own techniques With both new, innovative activities and classic, dependable ones enhanced with creative variations, Elaine Biech's The Book of Road-Tested Activities provides you with an array of tried-and-true training tools for every occasion and purpose. They'll help you achieve your own stellar track record of successful training and satisfied customers.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. Biech is the author and editor of four dozen books, including Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, and others, all published by Wiley. Biech is the recipient of ASTD's highest honor, the Gordon M. Bliss award.
Inhaltsangabe
Acknowledgments Introduction: Your Highway to Success Section I: Training Topics 1 Chapter 1: Communication: The Most Vital Skill 3 Story, Song, Poem, Saying 5 Barbara Carnes Do You See What I See? 10 Sharon Dera Perception Reflection 13 Rodger Adair Tuscan Summer Evenings 16 Paul Signorelli Go for the Win 19 Curtis D. Curry Chapter 2: Listening: The Second Half of Communication 23 No Advice Please 25 Cyndi Maxey I See You Listening 28 Jeannette Grace Do You Know How to Listen? 32 Luciana Rodrigues Yellow Ball 38 Rachel Stromberg Wical Are You Smiling? 42 Barbara Murray Chapter 3: Customer Service and Sales: Imperative for Organizations 45 Defining a Great Customer Experience 47 Andrew S. Cook What's in the News? 51 Steffi Paskow Objection Resolution 54 Lori Spangler Chapter 4: Creativity and Innovation: Most Important in a Complex World 57 The Penny Story 59 Rodger Adair It's Not What You Think 62 Karen S. Sieczka Creative Storming 69 Sandi Ruther Creative Word Toss 73 Paul Signorelli Chapter 5: Diversity and Inclusion: Valuing Differences 77 We are All Different 79 Kathy Shurte Diversity Quilt 83 Rob Denton Are You This or That? 86 Marilyn Marles Cultural Networking 89 Kenny Sturgeon and Randall LaBranche Generation Genius 92 Jeanne Baer Chapter 6: Teamwork: Get to Know Your Team 101 Conceptualization of You 103 Joni Goodman Team Speed-Dating 105 Cynthia Solomon Acquainted Antics 109 Jennifer Fetterhoff Team Commercial 113 Tara Denton Three Truths and a Lie 116 Luciana Rodrigues Ties That Bind 119 Lisa Downs Favorites Poker 121 Bob Zimel Personality Polaroid 131 Laura Mendelow Chapter 7: Teamwork: Working Together 137 A Cat and a Fridge 139 Meri Villane Capital Team Building 141 Darrell B. Uselton Picture Your Ideal Team 150 Lisa Hughes People to People 154 Gale Mote Pipe Dream 157 Rob Denton Team Think-ING 160 Carolyn Nilson Build a Bridge 162 Rob Denton Planning with Spaghetti and Marshmallows 165 Patti Ulwelling Straw Towers 169 Deborah Covin Wilson Hula Hoop Challenge 172 Joseph Sanchez From Seeing to Achieving 176 Jeanne Baer Think on Your Feet 181 Sharon Dera Chapter 8: Leadership: What It Takes to Make a Leader 185 The Great Leadership Debate 187 Lisa Rike What a Difference a Goal Makes 19 Barbara Crockett Create a Vision 193 Mel Schnapper Power of Questions 196 Lisa Rike Vote Trust with Your Feet 200 Cindy Phillips You Be the Ethicist 204 Jeff Furman Valuing the Values 208 P. Sethu Madhavan and Yehya M. Al Marzouqi Chapter 9: Solving Problems: Find Practical Solutions 221 Dig It Up 222 Laurie Friedman Consult the Experts 227 Pam Nintrup Scenario Cards 230 Erin Miller Through the Looking Glass 235 Jo Lynn Feinstein Chapter 10: Professional Development: Skills for the Workplace 239 Activating Enthusiasm 241 Antoinette S. Webster Stress Symphony 245 Sarah E. Hurst Zoom! 248 Renie McClay Puzzled Prospects 250 Jennifer Fetterhoff Performance Graffiti Wall Cynthia Solomon Part of the Big Picture 257 Sharon Dera Multitasking Stressors 261 Barbara Murray Get Ready for Interviewing 263 Ruth Soskin Section II: Training Tools and Techniques 267 Chapter 11: Icebreakers: Getting to Know You 269 What's Under Your Bed? 271 Christi Gilchrist Tell Me Something Good 274 Sharon Dera Getting to Know You . . . Getting to Know All About You 277 Sharon Dera What's in a Name? 280 Lisa Downs Roll of the Die 282 Davis M. Robinson Guess What We Have in Common 285 Sharon Dera Immodest Interview 287 J.T. Kostman Whose Snowball? 290 Amanda Luster Look What I Can Do! 292 Kenneth R. Stein Spell It Out! 294 Emily Crouch Chapter 12: Openings: Start with a BANG 297 Rapid Rate of Change 299 Paul Terlemezian Focus Einstein Style 301 Paul Terlemezian Learning is Valuable 304 Linda Kulp Level the Playing Field 307 Patsi R. Turner Make a Wish 310 Beverley Taylor Great Expectations 312 Diana Hauman Definition BINGO 315 Mark Boccia I Said I Need to Learn 318 Lou Russell Let Go of Your Fears 321 Sandi Ruther Purging the Potholes 324 Antoinette S. Webster Jazzed 329 Barbara Murray Chapter 13: Reviewing: Make It Fun 331 PPT Board Game Review 332 Deborah Thomas Throw Down Your Answer 336 Rebecca Judd Learning Stations 339 Sarah Burke Answer the Question and Keep the Card 342 Lori Spangler I'll Say It Myself 345 Sue Weller Tweet! Key Learnings 348 Kella B. Price Chapter 14: New Tools: Add a Twist to Your Techniques 353 Speedy SMEs 355 Laura Mendelow Remember Me? 358 Sharon Dera Product Knowledge Scramble 361 Sharon Dera Key Ideas 365 Lori Spangler Give Them the BlackBerries 367 Paul Terlemezian Tell Me About Yourself 369 Kella B. Price Deal with It 371 Tina Pressley Blog and RE-Blog 374 Lisa Haneberg Success Chain 377 J.T. Hostman Take Action 380 Sandi Ruther Dirty Training Room 382 Todd Whisenant Chapter 15: Online Learning: Tools to Try 387 Twitter Introductions 389 Tara Denton Virtual Warm-Up 39 Darlene Christopher YouTube: A Human Touch 394 Joan McGrory Virtual Role Plays 397 Darlene Christopher Virtual Word Cloud 400 Joel Lamoreaux Online Review Wheel 403 Paul Venderley Chapter 16: Ideas for Your ASTD Chapter 409 A Gift to Use 410 Kenneth R. Stein Between Meeting Meetings 412 Mary M. Rydesky Activity GPS 414 About the Editor 421
Acknowledgments Introduction: Your Highway to Success Section I: Training Topics 1 Chapter 1: Communication: The Most Vital Skill 3 Story, Song, Poem, Saying 5 Barbara Carnes Do You See What I See? 10 Sharon Dera Perception Reflection 13 Rodger Adair Tuscan Summer Evenings 16 Paul Signorelli Go for the Win 19 Curtis D. Curry Chapter 2: Listening: The Second Half of Communication 23 No Advice Please 25 Cyndi Maxey I See You Listening 28 Jeannette Grace Do You Know How to Listen? 32 Luciana Rodrigues Yellow Ball 38 Rachel Stromberg Wical Are You Smiling? 42 Barbara Murray Chapter 3: Customer Service and Sales: Imperative for Organizations 45 Defining a Great Customer Experience 47 Andrew S. Cook What's in the News? 51 Steffi Paskow Objection Resolution 54 Lori Spangler Chapter 4: Creativity and Innovation: Most Important in a Complex World 57 The Penny Story 59 Rodger Adair It's Not What You Think 62 Karen S. Sieczka Creative Storming 69 Sandi Ruther Creative Word Toss 73 Paul Signorelli Chapter 5: Diversity and Inclusion: Valuing Differences 77 We are All Different 79 Kathy Shurte Diversity Quilt 83 Rob Denton Are You This or That? 86 Marilyn Marles Cultural Networking 89 Kenny Sturgeon and Randall LaBranche Generation Genius 92 Jeanne Baer Chapter 6: Teamwork: Get to Know Your Team 101 Conceptualization of You 103 Joni Goodman Team Speed-Dating 105 Cynthia Solomon Acquainted Antics 109 Jennifer Fetterhoff Team Commercial 113 Tara Denton Three Truths and a Lie 116 Luciana Rodrigues Ties That Bind 119 Lisa Downs Favorites Poker 121 Bob Zimel Personality Polaroid 131 Laura Mendelow Chapter 7: Teamwork: Working Together 137 A Cat and a Fridge 139 Meri Villane Capital Team Building 141 Darrell B. Uselton Picture Your Ideal Team 150 Lisa Hughes People to People 154 Gale Mote Pipe Dream 157 Rob Denton Team Think-ING 160 Carolyn Nilson Build a Bridge 162 Rob Denton Planning with Spaghetti and Marshmallows 165 Patti Ulwelling Straw Towers 169 Deborah Covin Wilson Hula Hoop Challenge 172 Joseph Sanchez From Seeing to Achieving 176 Jeanne Baer Think on Your Feet 181 Sharon Dera Chapter 8: Leadership: What It Takes to Make a Leader 185 The Great Leadership Debate 187 Lisa Rike What a Difference a Goal Makes 19 Barbara Crockett Create a Vision 193 Mel Schnapper Power of Questions 196 Lisa Rike Vote Trust with Your Feet 200 Cindy Phillips You Be the Ethicist 204 Jeff Furman Valuing the Values 208 P. Sethu Madhavan and Yehya M. Al Marzouqi Chapter 9: Solving Problems: Find Practical Solutions 221 Dig It Up 222 Laurie Friedman Consult the Experts 227 Pam Nintrup Scenario Cards 230 Erin Miller Through the Looking Glass 235 Jo Lynn Feinstein Chapter 10: Professional Development: Skills for the Workplace 239 Activating Enthusiasm 241 Antoinette S. Webster Stress Symphony 245 Sarah E. Hurst Zoom! 248 Renie McClay Puzzled Prospects 250 Jennifer Fetterhoff Performance Graffiti Wall Cynthia Solomon Part of the Big Picture 257 Sharon Dera Multitasking Stressors 261 Barbara Murray Get Ready for Interviewing 263 Ruth Soskin Section II: Training Tools and Techniques 267 Chapter 11: Icebreakers: Getting to Know You 269 What's Under Your Bed? 271 Christi Gilchrist Tell Me Something Good 274 Sharon Dera Getting to Know You . . . Getting to Know All About You 277 Sharon Dera What's in a Name? 280 Lisa Downs Roll of the Die 282 Davis M. Robinson Guess What We Have in Common 285 Sharon Dera Immodest Interview 287 J.T. Kostman Whose Snowball? 290 Amanda Luster Look What I Can Do! 292 Kenneth R. Stein Spell It Out! 294 Emily Crouch Chapter 12: Openings: Start with a BANG 297 Rapid Rate of Change 299 Paul Terlemezian Focus Einstein Style 301 Paul Terlemezian Learning is Valuable 304 Linda Kulp Level the Playing Field 307 Patsi R. Turner Make a Wish 310 Beverley Taylor Great Expectations 312 Diana Hauman Definition BINGO 315 Mark Boccia I Said I Need to Learn 318 Lou Russell Let Go of Your Fears 321 Sandi Ruther Purging the Potholes 324 Antoinette S. Webster Jazzed 329 Barbara Murray Chapter 13: Reviewing: Make It Fun 331 PPT Board Game Review 332 Deborah Thomas Throw Down Your Answer 336 Rebecca Judd Learning Stations 339 Sarah Burke Answer the Question and Keep the Card 342 Lori Spangler I'll Say It Myself 345 Sue Weller Tweet! Key Learnings 348 Kella B. Price Chapter 14: New Tools: Add a Twist to Your Techniques 353 Speedy SMEs 355 Laura Mendelow Remember Me? 358 Sharon Dera Product Knowledge Scramble 361 Sharon Dera Key Ideas 365 Lori Spangler Give Them the BlackBerries 367 Paul Terlemezian Tell Me About Yourself 369 Kella B. Price Deal with It 371 Tina Pressley Blog and RE-Blog 374 Lisa Haneberg Success Chain 377 J.T. Hostman Take Action 380 Sandi Ruther Dirty Training Room 382 Todd Whisenant Chapter 15: Online Learning: Tools to Try 387 Twitter Introductions 389 Tara Denton Virtual Warm-Up 39 Darlene Christopher YouTube: A Human Touch 394 Joan McGrory Virtual Role Plays 397 Darlene Christopher Virtual Word Cloud 400 Joel Lamoreaux Online Review Wheel 403 Paul Venderley Chapter 16: Ideas for Your ASTD Chapter 409 A Gift to Use 410 Kenneth R. Stein Between Meeting Meetings 412 Mary M. Rydesky Activity GPS 414 About the Editor 421
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826
