The Broken Link
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The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization. This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to ...
The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization. This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
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