The consumer in public services
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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

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Produktbeschreibung
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
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Autorenporträt
Richard Simmons, Department of Applied Social Science, Stirling University, Martin Powell, Health Services Management Centre, University of Birmingham and Ian Greener, School of Applied Social Sciences, Durham University