Shep Hyken

The Convenience Revolution

How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

• Gebundenes Buch

Produktbeschreibung

When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.

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Produktdetails

• Verlag: Sound Wisdom
• Seitenzahl: 216
• Erscheinungstermin: 2. Oktober 2018
• Englisch
• Abmessung: 223mm x 144mm x 22mm
• Gewicht: 370g
• ISBN-13: 9781640950528
• ISBN-10: 1640950524
• Artikelnr.: 52420344

Autorenporträt

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.