The Cult of the Customer - Hyken, Shep
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Earlier edition published in 2009 by John Wiley & Sons.

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Produktbeschreibung
Earlier edition published in 2009 by John Wiley & Sons.
Autorenporträt
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.