F. Dupuy

The Customer's Victory

From Corporation to Co-Operation

• Gebundenes Buch

Produktbeschreibung

Francois Dupuy's book describes and analyses how managers need to understand organisations in order to help them effectively implement the changes necessary to operate in today's competitive environment. Focusing on the need to cooperate, Dupuy provides a diagnostic and a methodology that shows managers how to understand why people do what they do and how they can use this knowledge to implement organisational change.

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Produktdetails

• Verlag: Palgrave Macmillan / Palgrave Macmillan UK / Springer Palgrave Macmillan
• Artikelnr. des Verlages: 978-0-333-75022-3
• 1999
• Seitenzahl: 157
• Erscheinungstermin: 29. Januar 1999
• Englisch
• Abmessung: 216mm x 140mm x 13mm
• ISBN-13: 9780333750223
• ISBN-10: 0333750225
• Artikelnr.: 44374001

Autorenporträt

FRANÇOIS DUPUY is Chairman and CEP of the consulting firm Mercer Delta France. He was formerly affiliate professor at INSEAD and professor of management part time at Indiana University Kelley School of Business. He also acts as an independent consultant and has worked for major public and private firms worldwide. He was previously a researcher in the French National Centre for Scientific Research, specialising in organisational analysis.

Inhaltsangabe

Introduction PART ONE: THE PROBLEM The Organisation, Concreteness, Complexity The Customer's Victory What is a Bureaucracy? A Requiem for Bureaucracy PART TWO: THE PROCESS On the Difficulty of Change and the Difficulty of Managing Change The Frame of Reference Listening to Bureaucrats and Changing Bureaucracy Conclusion: Towards New Organisations?