Andere Kunden interessierten sich auch für
![The Venterra Experience- Wow Matters 11th Edition]( "The Venterra Experience- Wow Matters 11th Edition")
The Venterra Experience- Wow Matters 11th Edition27,99 €![The Venterra Experience- 10 Years of Wow Moments: Volume 1]( "The Venterra Experience- 10 Years of Wow Moments: Volume 1")
The Venterra Experience- 10 Years of Wow Moments: Volume 122,99 €![101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones]( "101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones")
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones19,99 €![50 Powerful Ideas You Can Use to Keep Your Customers]( "50 Powerful Ideas You Can Use to Keep Your Customers")
50 Powerful Ideas You Can Use to Keep Your Customers11,99 €![How to Win Customers and Keep Them for Life]( "How to Win Customers and Keep Them for Life")
How to Win Customers and Keep Them for Life13,99 €![The Definitive Guide to Non-Stop Customers: How to Attract and Keep Customers for Life!]( "The Definitive Guide to Non-Stop Customers: How to Attract and Keep Customers for Life!")
The Definitive Guide to Non-Stop Customers: How to Attract and Keep Customers for Life!28,99 €![The More Money Makeover: 112 tips to attract, book, and keep more clients.]( "The More Money Makeover: 112 tips to attract, book, and keep more clients.")
The More Money Makeover: 112 tips to attract, book, and keep more clients.23,99 €
You know that 'customer experience' is the new corporate buzzword and yet, it seems like a lot of fluff to you...UNTIL NOW! Customer experience and employee engagement guru, Jeff Tobe has been showing organizations how the become the EMPLOYER of CHOICE and the VENDOR of CHOICE in their industries, for over 25 years. Finally, he has put it all into a book that makes you work a little as he asks and answers the critical questions you must ask of yourself and your team. Questions like... What's the difference between customer SERVICE and customer EXPERIENCE? Why do you need to focus on CX? How do you get your people more engaged? How do you measure CX? Where do you start with a CX initiative? What is the future of CX? ...and many more By the end of this book, you will have everything you need to attract, keep and WOW customers AND increase your profits.