Sue France

The Definitive Personal Assistant & Secretarial Handbook

A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

• Broschiertes Buch

Produktbeschreibung

Develop your career as a management assistant with practical up-to-date advice on how to excel in administration and surpass your bosses' expectations.

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Produktdetails

• Verlag: Kogan Page Ltd
• 3 Revised edition
• Seitenzahl: 280
• Erscheinungstermin: 3. August 2015
• Englisch
• Abmessung: 234mm x 156mm x 15mm
• Gewicht: 426g
• ISBN-13: 9780749474768
• ISBN-10: 0749474769
• Artikelnr.: 42375478

Autorenporträt

Sue France has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.

Inhaltsangabe

About the author
Foreword by Jan Hills
Foreword by Donna Coulling
Acknowledgements
Introduction
01 Using neuroscience to maximize your brain for excellence
Understand your brain
The physiology of the brain
The triune brain theory and neurotransmitters
Neuroplasticity
Neuroscience and self-awareness
Habits and how to rewire the brain
Heart, brain and gut
The importance of sleep
Greater thinking
U-SOFAR technique, by Sue France
02 Relationship management
Our social brains
Understand yourself before you try to understand others
What the boss-assistant relationship means to your health and well-being
Image, perception and first impressions
Managing your state of mind
The handshake
Professional image
The beginning of a business relationship
What is expected of each other: knowing the boundaries
Key attributes, skills and knowledge that bosses look for in an assistant
Working styles
Constant communication
Assumptions
Be proactive, anticipate needs, be prepared and exceed expectations
Be accountable: take pride in a high standard of work
Empathy
Honesty and integrity
Trust
Office politics
How to manage your boss
03 Compassionate Communication
Body language
Visual, auditory and kinaesthetic
Matching and mirroring
Tone of voice
Eye contact
Use of space
The 'influential' right side
Hands
Posture
How to influence the 'chemistry' between you and your boss
E-mail communication
Listening skills
Questioning skills
Gossip
Telephone etiquette
Understanding and communicating with different cultures
Language and compassionate communication with yourself
04 Confidence, self-belief and goal setting
What is confidence?
The feeling of confidence
Act as if you are confident
Think positive thoughts
Focus on your strengths and boost your confidence
Self-esteem, self-awareness and self-belief
Internal 'negative gremlins' and internal 'positive coach'
Self-limiting beliefs
Tools to change/ eliminate negative gremlin voices
The law of attraction
The power of experiential learning
Continual learning
Methods of learning
Appraisals and feedback
Tips on how to receive constructive criticism
Personal development plan (PDP)
Goal setting
Reticular activating system (RAS)
Steps to help you achieve your goals
05 Dealing with difficult people and managing conflict
A problem-solving technique
Assertiveness
Ground rules for discussions
Strategies to help you deal with conflict and difficult characteristics of
bosses
Respond instead of react
E-mail rage
Real-life case studies on how to deal with difficult bosses/ conflict
Different types of management style
06 Time, organizing and stress management
Time/ task management
Prioritizing the workload
'Time thieves'
Organizational skills
Top tips for managing deadlines
Stress management
Mindfulness-be mindful and focused in the moment
The CORE model
Time management and lowering stress levels
Advice on stress from assistants around the world
07 Organizing meetings and events
Before the meeting: prepare and plan!
During the meeting/event
After the meeting: evaluate
08 Perfect Presentations
Preparation
Confidence
Content
Practice
During the presentation
Ending the presentation
09 Ergonomics: your health and safety
The work station
A tidy desk leads to a tidy mind
Principles of posture
Ergonomic health breaks
10 Powerful networking
The neuroscience of networking
What is networking?
The benefits of networking
Where to network
The secrets of power networking
Remembering people's names
What to talk about while networking
General points
Create an internal network for assistants
11 A chapter to share with your boss
Communication
What bosses should know to work effectively with their assistants
The law of expectations: communicate your expectations clearly
How to motivate your assistant
Focus on the development of your assistant
12 Confident minute taking
Definition
Personal benefits of taking the minutes
Preparation
During the meeting
After the meeting
13 Harnessing the power of digital tools and social media
The first step to using social media is to sign up
The second step is to create a professional, credible profile
The third step is to get people to connect with you/follow you
The fourth step is to keep on communicating and building relationships
Social media time management
Twitter
Facebook
LinkedIn
Other useful tools and tips
Apps
What you can use social media for
14 The successful assistant
Compassionate communication
Keeping up to date
Organizing for success
Yourself and others
Networking and career development
The future of the assistant
Index
The following appendices can be downloaded from:
www.koganpage.com/DefinitivePAHandbook
You can also access them from: www.suefrance.com using the password from
the Introduction
1 'U-SOFAR' technique to help you control your subconscious mind
2 Personal strengths assessment form
3 Personal development plan (PDP)
4 Preferred communication style
5 Pro forma for goal setting
6 Problem-solving technique
7 Positive adjectives /action verbs
8 Mindfulness and meditation techniques
9 (Blank) minute-taking template
10 Example of an informal agenda
11 Generic checklist for organizing meetings and events
12 Business case for creating an internal assistant network
Figure 6.1 (Blank) task-prioritizing matrix
Figure 6.2 Task-prioritizing matrix guide