The authors of the quintessential account of Walt Disneyâ s success credo â Dream, Believe, Dare, Do â return with a revised and updated guide to inspire you to embrace a customer-centric culture.
The authors of the quintessential account of Walt Disneyâ s success credo â Dream, Believe, Dare, Do â return with a revised and updated guide to inspire you to embrace a customer-centric culture.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Bill Capodagli and Lynn Jackson (Indianapolis, IN) are managing partners of Capodagli Jackson Consulting and the authors of The Disney Way. They give seminars around the world on how to implement the Disney Way in any company.
Inhaltsangabe
Foreword to the Third Edition, by John Christensen ix Preface to the Third Edition xi Chapter 1. Walt's Way 1 DREAM Chapter 2. Make Everyone's Dreams Come True 15 BELIEVE Chapter 3. You Better Believe It 31 Chapter 4. Never a Customer, Always a Guest 53 Chapter 5. All for One and One for All 75 Chapter 6. Share the Spotlight 101 DARE Chapter 7. Dare to Dare 125 DO Chapter 8. Practice, Practice, Practice 143 Chapter 9. Make Your Elephant Fly-Plan 163 Chapter 10. Capture the Magic with Storyboards 179 Chapter 11. Give Details Top Billing 203 Chapter 12. Love: The Real Pixie Dust 215 PUTTING IT TOGETHER Chapter 13. Ottawa County, Michigan: Disney's Success Credo Transforms County Government 233 Chapter 14. Producing a Customer-Centric Culture: An Implementation Strategy 253 Epilogue: The Magic Continues 263 Acknowledgments 271 Index 275 About the Authors 287
Foreword to the Third Edition, by John Christensen ix Preface to the Third Edition xi Chapter 1. Walt's Way 1 DREAM Chapter 2. Make Everyone's Dreams Come True 15 BELIEVE Chapter 3. You Better Believe It 31 Chapter 4. Never a Customer, Always a Guest 53 Chapter 5. All for One and One for All 75 Chapter 6. Share the Spotlight 101 DARE Chapter 7. Dare to Dare 125 DO Chapter 8. Practice, Practice, Practice 143 Chapter 9. Make Your Elephant Fly-Plan 163 Chapter 10. Capture the Magic with Storyboards 179 Chapter 11. Give Details Top Billing 203 Chapter 12. Love: The Real Pixie Dust 215 PUTTING IT TOGETHER Chapter 13. Ottawa County, Michigan: Disney's Success Credo Transforms County Government 233 Chapter 14. Producing a Customer-Centric Culture: An Implementation Strategy 253 Epilogue: The Magic Continues 263 Acknowledgments 271 Index 275 About the Authors 287
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