Review quote:
``Drawing on first-hand experience with a wide range of American companies, the author offers concrete proposals on how to dismantle mistrust-breeding hierarchies and revamp the ways of recognizing, measuring and rewarding performance. He also suggests changes for rooting out waste and complexity, while unleashing trust in everything from hiring to budgeting to streamlining the chain of command.
Table of contents:
Introduction. Trust and the Bottom Line. Trust and Mistrust. Part I: Rewards, Measurements, and Controls. Walking Our Talk. Man Lives By Bread Alone - and Other Flawed Paradigms. Comprehensive Compensation. Measurements. The Psychology of Controls. Part II: Trust and Competence. The Permeable Organization Structure. Interactive Processes. Competence and Constant Improvement of Individuals. Conclusion: The Trust Factor: From Theory to Practice.
Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions--squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers. . .and their superiors to doubt the results they submit.
``Drawing on first-hand experience with a wide range of American companies, the author offers concrete proposals on how to dismantle mistrust-breeding hierarchies and revamp the ways of recognizing, measuring and rewarding performance. He also suggests changes for rooting out waste and complexity, while unleashing trust in everything from hiring to budgeting to streamlining the chain of command.
Table of contents:
Introduction. Trust and the Bottom Line. Trust and Mistrust. Part I: Rewards, Measurements, and Controls. Walking Our Talk. Man Lives By Bread Alone - and Other Flawed Paradigms. Comprehensive Compensation. Measurements. The Psychology of Controls. Part II: Trust and Competence. The Permeable Organization Structure. Interactive Processes. Competence and Constant Improvement of Individuals. Conclusion: The Trust Factor: From Theory to Practice.
Mistrust, argues John O. Whitney, forments meddling corporate bureaucracies that police even the most trivial transactions--squelching innovation and dragging down revenues with crippling administrative overhead. It discourages sales from talking to marketing, marketing to manufacturing, or manufacturing to design. (Or any of them talking to customers of suppliers.) And it provokes harassed managers to endlessly massage their budget and forecast numbers. . .and their superiors to doubt the results they submit.