The Eight Characteristics of the Awesome Employee - Van, Carl
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"The 80-20 rule (the Pareto Principle) basically states that, for many events, roughly 80 percent of the effects come from 20 percent of the causes. Marketing experts say that 80 percent of your sales come from 20 percent of your clients. . . . In my time management classes we teach that 80 percent of the results you produce will take only 20 percent of your time. Well, here is my 80-20 rule: People's performance is 80 percent attitude and 20 percent ability." -Carl Van Discover the route to utilizing attitude to renovate and rejuvenate your performance in any job. Your transformation to…mehr

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Produktbeschreibung
"The 80-20 rule (the Pareto Principle) basically states that, for many events, roughly 80 percent of the effects come from 20 percent of the causes. Marketing experts say that 80 percent of your sales come from 20 percent of your clients. . . . In my time management classes we teach that 80 percent of the results you produce will take only 20 percent of your time. Well, here is my 80-20 rule: People's performance is 80 percent attitude and 20 percent ability." -Carl Van Discover the route to utilizing attitude to renovate and rejuvenate your performance in any job. Your transformation to awesomeness can be achieved by incorporating Carl Van's eight simple characteristics into your daily performance: "attitude "time management "interpersonal skills "continuing education "customer service/ empathy "desire for excellence "teamwork "initiative By using Van's straightforward road map to success, driven by easy-to-understand examples of performance issues, you can develop these eight keys to becoming the employee you were meant to be. Each section focuses on one general characteristic and provides on-the-job examples that will lead the way, including quotes from popular songs for the journey of your career. Carl Van is a popular keynote speaker and opening presenter at claims conferences in the United States and Canada. He is the author of more than seventy-five technical and soft skills training workshops being taught throughout the United States, Canada, and the United Kingdom. He has dedicated his life to studying how people think and interact and has developed classes and programs to improve the success of individuals as well as business groups.
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Autorenporträt
Carl Van earned his degree in insurance from California State University. By then, he was already a regional claims manager, writing and teaching several courses for the insurance industry. Van has earned acclaim as a professional speaker, and his presentations are upbeat, fast paced, and marked by high audience participation. He is the president and CEO of the International Insurance Institute, Inc., widely considered to be the single best claims training company in the United States and Canada. Van lives with his family in New Orleans, Louisiana.