Fineman

The Emotional Organization

Passions and Power
Herausgeber: Fineman, Stephen

• Broschiertes Buch

Produktbeschreibung

Research on emotion in organizations has blossomed since the early 1990s. Work in this area ranges from an examination of how universal biological, evolutionary, or trait impulses impact emotion, to consideration of the role social learning plays in shaping sentiment. This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations). Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Stephen Fineman has gathered an international group of cutting-edge researchers for this collection. The volume makes a significant contribution to the field by highlighting the controversies and voices that bring power and politics out of the shadows, propelling organizational emotion into the post-modern era.

Produktdetails

• Verlag: Wiley
• Seitenzahl: 238
• Erscheinungstermin: 19. November 2007
• Englisch
• Abmessung: 244mm x 170mm x 13mm
• Gewicht: 422g
• ISBN-13: 9781405160308
• ISBN-10: 1405160306
• Artikelnr.: 22963551

Autorenporträt

Stephen Fineman is a senior professor of Organizational Behavior at the University of Bath's School of Management. Recognized as the first to be published in the field of emotion in organizations, Fineman has been writing on the topic for over 12 years. His works include two successful editions of Emotion in Organizations, key chapters in The Handbook of Organization Studies, and a critique on emotion research in Academy of Management Review.

Inhaltsangabe

List of Contributors.

1. Introducing the Emotional Organization: Stephen Fineman(University of Bath).

Part I: Emotional Arenas.

The Hospital.

2. Me, Morphine and Humanity: Experiencing the EmotionalCommunity on Ward 8: Sharon Bolton (The University ofStrathclyde).

The Prison.

3.Power, Paradox, Social Support and Prestige: A CriticalApproach to Addressing Correctional Officer Burnout: Sarah Tracy(Arizona State University).

Crisis Work.

4. Rape Work: Emotional Dilemmas in Work with Victims: PatriciaYancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr(Florida State University).

The Recreation Centre.

5. In the Gym: Peer Pressure and Emotion Management AmongCo-Workers: Mary Haman and Linda Putman (Texas A&MUniversity).

The Job Centre.

6. Abuse, Violence and Fear on the Front Line: Implications forthe Rise of the Enchanting Myth of Customer Sovereignty: MarekKorczynski (Loughborough University) and Victoria Bishop (TheUniversity of Manchester).

The Call Centre.

7. Enactments of Class and Nationality in Transnational CallCentres: Kiran Mirchandani (University of Toronto).

Web Work.

8. The Gendering of Emotions and Perceived Work Time: Chicks andGeeks at I.com: Nicole L. Kangas and Debra E. Meyerson (StanfordUniversity).

Homeworking.

9. Managing the Boundaries of Telework: Gill Musson (SheffieldUniversity) and Katy Marsh (Newcastle University BusinessSchool).

Consultancy.

10. Management Consultancy and Humour in Action and Context:Andrew Sturdy (The University of Warwick), Timothy Clark (DurhamUniversity, Robin Fincham (Stirling University) and KarenHandley(Oxford Brookes University).

Part II: Shifting Identities.

11. Becoming a Successful Corporate Character and the Role ofEmotion Management: Caroline Hatcher (Queensland University ofTechnology).

12. Gender and the Emotion Politics of Emotional Intelligence:Stephanie A. Shields (Pennsylvania State University) and Leah R.Warner (Pennsylvania State University).

13. Feeling Out of Place? Towards the Transnationalizations ofEmotions: Jeff Hearn (Swedish School of Economics and BusinessAdministration).

14. It's All Too Beautiful: Emotion and Organization inthe Esthetic Economy: Philip Hancock (The University of Warwick)and Melissa Tyler (Loughborough University).

Epilogue: Stephen Fineman (University of Bath).

Index

Rezensionen

"Finally, a book that brings together emotion, power and identity:Steve Fineman has gathered a fine group of researchers and somefascinating studies to provide us with invaluable new insightsabout what it means to work in the emotional organization."Cynthia Hardy, University of Melbourne

"This fresh, innovative collection of essays offers the reader awondrous range of voices - among them an assistant directorfor hospitality on a cruise ship, an intake worker at a rape crisiscenter, a call center trainer coaching trainees to "soundright," and a job center employee managing the frustration ofdespairing job seekers. All these and more provide take-off pointsfor some of the most exciting forays into basic theory of emotionI've seen in a long while. This is a great collection."Arlie Russell Hochschild, Berkeley University

"The study of emotion work has become a fertile area of theoryand research concerning work and identity in modern society. Thisimportant volume adds significantly to this field by providing newtheoretical and empirical insights that will add greatly to thisalready lively field.It will be essential reading for socialscientists with an interest in the nature of the contemporaryworkplace." Alan Bryman, University of Leicester