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Mishandling workplace complaints can lead to bad publicity, employee turnover, and legal trouble. By following the ten steps laid out in the book, managers and HR professionals can learn how to take complaints, conduct interviews, document findings, and ultimately make decisions to keep employees safe and the company out of the courtroom.

Produktbeschreibung
Mishandling workplace complaints can lead to bad publicity, employee turnover, and legal trouble. By following the ten steps laid out in the book, managers and HR professionals can learn how to take complaints, conduct interviews, document findings, and ultimately make decisions to keep employees safe and the company out of the courtroom.
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Autorenporträt
Lisa Guerin, an editor and author specializing in employment law, is author or co-author of several Nolo books, including The Manager's Legal Handbook , and The Essential Guide to Federal Employment Laws. Guerin has practiced employment law in government, public interest, and private practice where she represented clients at all levels of state and federal courts and in agency proceedings. She is a graduate of Boalt Hall School of Law at the University of California at Berkeley.