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The first of two books teaching the principles of managing people effectively and fairly featuring relevant case studies that will cause you to reflect and consider the psychology of decision making and leadership at a personal and organisational level. Anthony Munday is an award-winning mediator specialising in mediating conflicted senior teams and complex, long-standing disputes. Clients include public sector, private sector and Trade Unions. Using his unique Chrysalis Methodology he now teaches others to understand the complexities of conflict resolution.