Dan Gingiss

The Experience Maker

How to Create Remarkable Experiences That Your Customers Can't Wait to Share

• Gebundenes Buch

Produktbeschreibung

The essential guide to making customer experience the ultimate competitive advantage.

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Produktdetails

• Verlag: Morgan James Publishing
• Seitenzahl: 212
• Erscheinungstermin: 14. September 2021
• Englisch
• Abmessung: 235mm x 157mm x 17mm
• Gewicht: 502g
• ISBN-13: 9781631954597
• ISBN-10: 1631954598
• Artikelnr.: 61260028

Autorenporträt

Dan Gingiss is an international keynote speaker and customer experience coach who teaches audiences and corporations that a remarkable customer experience can be their best sales and marketing strategy. He spent 20 years in Corporate America delighting customers while holding leadership positions at three Fortune 300 companies ¿ McDonald¿s, Discover and Humana. Dan is the author of Winning at Social Customer Care, a host of the Experience This! Show podcast, and a regular contributor to Forbes. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. He currently resides in Buffalo Grove, IL.