Andy Jefferson, Roy V. H. Pollock, Calhoun Wick
The Field Guide to the 6ds
How to Use the Six Disciplines to Transform Learning Into Business Results
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Andy Jefferson, Roy V. H. Pollock, Calhoun Wick
The Field Guide to the 6ds
How to Use the Six Disciplines to Transform Learning Into Business Results
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Practical guidelines for implementing the six disciplines of breakthrough learning
The Six Disciplines of Breakthrough Learning has become a standard for companies serious about increasing the return on their investment in learning and development. Now the authors help workplace learning professionals apply the concepts of their bestselling book. With real-world applications, case studies, how-to guidelines, and practical advice and examples for implementing the 6Ds, The 6Ds Fieldbook: Beyond ADDIE will help organizations substantially increase the return on investment and decrease…mehr
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Practical guidelines for implementing the six disciplines of breakthrough learning
The Six Disciplines of Breakthrough Learning has become a standard for companies serious about increasing the return on their investment in learning and development. Now the authors help workplace learning professionals apply the concepts of their bestselling book. With real-world applications, case studies, how-to guidelines, and practical advice and examples for implementing the 6Ds, The 6Ds Fieldbook: Beyond ADDIE will help organizations substantially increase the return on investment and decrease "learning scrap," the potential value that goes unrealized in many learning and development initiatives.
Helps OD professionals apply the concepts of the bestselling Six Disciplines of Breakthrough Learning
Includes all new case studies, examples, tools, and best practices in use by organizations that have successfully used the 6Ds
Taps into the experience and expertise of 6Ds practitioners
Linking to social media to enhance the lessons of the book, The 6Ds Fieldbook is an easy-to-use and widely-applicable guide to getting the most from learning and development.
The Six Disciplines of Breakthrough Learning has become a standard for companies serious about increasing the return on their investment in learning and development. Now the authors help workplace learning professionals apply the concepts of their bestselling book. With real-world applications, case studies, how-to guidelines, and practical advice and examples for implementing the 6Ds, The 6Ds Fieldbook: Beyond ADDIE will help organizations substantially increase the return on investment and decrease "learning scrap," the potential value that goes unrealized in many learning and development initiatives.
Helps OD professionals apply the concepts of the bestselling Six Disciplines of Breakthrough Learning
Includes all new case studies, examples, tools, and best practices in use by organizations that have successfully used the 6Ds
Taps into the experience and expertise of 6Ds practitioners
Linking to social media to enhance the lessons of the book, The 6Ds Fieldbook is an easy-to-use and widely-applicable guide to getting the most from learning and development.
Produktdetails
- Produktdetails
- Verlag: Wiley & Sons
- 1. Auflage
- Seitenzahl: 688
- Erscheinungstermin: 17. März 2014
- Englisch
- Abmessung: 235mm x 191mm x 37mm
- Gewicht: 1262g
- ISBN-13: 9781118648131
- ISBN-10: 1118648137
- Artikelnr.: 39381042
- Verlag: Wiley & Sons
- 1. Auflage
- Seitenzahl: 688
- Erscheinungstermin: 17. März 2014
- Englisch
- Abmessung: 235mm x 191mm x 37mm
- Gewicht: 1262g
- ISBN-13: 9781118648131
- ISBN-10: 1118648137
- Artikelnr.: 39381042
Roy Pollock is the chief learning officer and co-founder of The 6Ds Company and co-author of the best-selling The Six Disciplines of Breakthrough Learning. Andy Jefferson is the co-founder and CEO of The 6Ds Company, a global leader in learning transfer know-how. He is co-author of The Six Disciplines of Breakthrough Learning. Cal Wick is founder and chairman of the Fort Hill Company and co-author of The Six Disciplines of Breakthrough Learning.
About This Book xi Acknowledgments xiii Contributors xv Introduction xix
Part I The Six Disciplines 1 D1 Define Business Outcomes 3 D2 Design the
Complete Experience 27 D3 Deliver for Application 51 D4 Drive Learning
Transfer 77 D5 Deploy Performance Support 97 D6 Document Results 115 Coda
Getting Your Money's Worth 137 Part II Tools: Maps, Planners, Scorecards,
and Checklists 141 Tool I.1 6Ds Application Scorecard 143 Tool I.2 6Ds
Pathfinder 147 Tool I.3 6Ds Flow Chart 151 Tool I.4 Wisdom from the Field
159 Tool D1.1 6Ds Outcomes Planning Wheel 173 Tool D1.2 Flow Chart: Is
Training Necessary? 175 Tool D1.3 Checklist for D1 179 Tool D2.1 Manager's
Guide to a Pre-Training Discussion 181 Tool D2.2 Sample Learning Contract
185 Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187 Tool D2.4
Purposes and Examples of Phase I Learning (Pre-Work) 189 Tool D2.5
Manager's Guide to a Post-Training Discussion 191 Tool D2.6 Checklist for
D2 195 Tool D3.1 Glance Test for Slides 197 Tool D3.2 Value Chain Planner
199 Tool D3.3 Checklist for D3 201 Tool D4.1 Learning Transfer Climate
Scorecard 203 Tool D4.2 Transfer Climate Improvement Planner 207 Tool D4.3
Checklist for D4 209 Tool D5.1 Performance Support Planner 211 Tool D5.2
Kinds of Performance Support and Their Application 213 Tool D5.3 Checklist
for D5 215 Tool D6.1 Checklist for Evaluation Credibility 217 Tool D6.2
Evaluation Planner 219 Tool D6.3 Checklist for D6 221 Tool C.1 6Ds Personal
Action Planner 223 Part III Case Histories ("How We") 231 Case I.1 How We
Transitioned Our Focus to Results 243 Case I.2 How We Use the 6Ds to
Differentiate Our Services 247 Case I.3 How We Prepare a Proposal and
Design a Process Using the 6Ds Outline 251 Case I.4 How We Are Lighting Up
the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257 Case
I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum
269 Case I.6 How We Introduced the 6Ds to Our Team 275 Case D1.1 How We
Moved from Order Takers to Business Partners 281 Case D1.2 How We Turned a
"Feel Good" Training Program into a Successful Business Transformation 285
Case D1.3 How We Defined Business Outcomes and the Learning Continuum for
iteach 293 Case D1.4 How We Used In-Depth Analysis to Design the Right
Intervention to Achieve Business Objectives 299 Case D1.5 How We
Incorporated the 6Ds into Our Learning Services Tool Box 305 Case D2.1 How
We Increased the Volume and Variety of Learning Solutions While Decreasing
the Time to Develop Them 311 Case D2.2 How We Use Alumni to Help Set
Expectations for New Program Participants and Their Leaders 319 Case D2.3
How We Build Enterprise High-Potential Talent at Agilent 325 Case D2.4 How
We Moved the Finish Line for Leadership Development 333 Case D2.5 How We
Enhanced and Stretched Our First-Level Managers' Learning Experience 337
Case D2.6 How We Bring Employees Up to Speed in Record Time Using the
Learning Path Methodology 345 Case D2.7 How We Designed a Complete
Experience for Our Signature Induction Program "SteerIn" 353 Case D2.8 How
We Made Learning Relevant to Deliver Business Impact 361 Case D3.1 How We
Use Experiential Learning to Engage Learners' Hearts as Well as Minds 367
Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the
Presentation Culture at KLA-Tencor 375 Case D3.3 How We Designed a Complete
Experience to Deliver Business Results 387 Case D3.4 How We Increased
Leadership Effectiveness by Delivering for Application 399 Case D3.5 How We
Turn Front-Line Supervisors into Safety Leaders 407 Case D3.6 How We
Fostered a Proactive Approach to Leader Development 411 Case D4.1 How We
Implemented an Immediate Application Checklist to Ensure Learning Transfer
417 Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423
Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431 Case D4.4
How We Used Spaced Learning and Gamification to Increase the Effectiveness
of Product Launch Training 435 Case D4.5 How We Develop Managers to
Leverage Learning Transfer 443 Case D4.6 How We Engage Managers to
Acknowledge the Achievements of Leadership Program Participants 449 Case
D4.7 How We Sustain Priority-Management Training 453 Case D4.8 How We Turn
Learning into Action 459 Case D5.1 How We Engage Key Contributors to
Disseminate Corporate Culture 469 Case D5.2 How We Use Proficiency Coaching
to Improve Performance 475 Case D5.3 How We Engage Participants for Optimal
Learning Transfer 481 Case D5.4 How We Deployed Performance Support for a
Technical Capability Building Initiative 489 Case D6.1 How We Guide Our
Clients to Design with the End in Mind 495 Case D6.2 How We Used
Measurement to Drive "SOAR--Service Over and Above the Rest" 503 Case D6.3
How We Used NPS to Track and Improve Leadership Impact 513 Case D6.4 How We
Use Success Stories to Communicate Training's Value 519 Case D6.5 How We
Created a High Impact Mars University Brand 523 Case C.1 How We Are
Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time
527 Part IV How-to Guides 531 H2 D1.1 How to Use the Planning Wheel to
Clarify Business Purpose 533 H2 D1.2 How to Decide Whether Training Is
Necessary 537 H2 D1.3 How to Use (and Not Use) Learning Objectives 541 H2
D2.1 How to Communicate to Motivate 545 H2 D2.2 How to Create Results
Intentionality 549 H2 D2.3 How to Start Learning Before Class to Improve
Efficiency 555 H2 D2.4 How to Move the Finish Line for Learning 559 H2 D3.1
How to Use (and Not Abuse) PowerPoint 563 H2 D3.2 How to Gain and Hold
Learners' Attention 567 H2 D3.3 How to Re-Engage Learners After a Break 571
H2 D3.4 How to Build Scaffolding 575 H2 D3.5 How to Build a Value Chain for
Learning 579 H2 D3.6 How to Introduce Exercises 583 H2 D3.7 How to Improve
the Predictive Value of Assessments 587 H2 D4.1 How to Remind Learners to
Apply Their Training 593 H2 D4.2 How to Engage Learners in Action Planning
597 H2 D4.3 How to Make the Business Case for Learning Transfer 601 H2 D5.1
How to Provide Performance Support for Managers and Coaches 605 H2 D5.2 How
to Utilize Peer Coaching 609 H2 D5.3 How to Develop Great Performance
Support 613 H2 D6.1 How to Ensure Your Measures Are Relevant 617 H2 D6.2
How to Improve the Credibility of Evaluations 619 H2 D6.3 How to Make Your
Evaluations More Compelling 625 H2 D6.4 How to Conduct a Success Case
Method Evaluation 629 H2 D6.5 How to Write Better Surveys 633 References
637 Index 643 About the Authors 657 About the 6Ds Company 659
Part I The Six Disciplines 1 D1 Define Business Outcomes 3 D2 Design the
Complete Experience 27 D3 Deliver for Application 51 D4 Drive Learning
Transfer 77 D5 Deploy Performance Support 97 D6 Document Results 115 Coda
Getting Your Money's Worth 137 Part II Tools: Maps, Planners, Scorecards,
and Checklists 141 Tool I.1 6Ds Application Scorecard 143 Tool I.2 6Ds
Pathfinder 147 Tool I.3 6Ds Flow Chart 151 Tool I.4 Wisdom from the Field
159 Tool D1.1 6Ds Outcomes Planning Wheel 173 Tool D1.2 Flow Chart: Is
Training Necessary? 175 Tool D1.3 Checklist for D1 179 Tool D2.1 Manager's
Guide to a Pre-Training Discussion 181 Tool D2.2 Sample Learning Contract
185 Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187 Tool D2.4
Purposes and Examples of Phase I Learning (Pre-Work) 189 Tool D2.5
Manager's Guide to a Post-Training Discussion 191 Tool D2.6 Checklist for
D2 195 Tool D3.1 Glance Test for Slides 197 Tool D3.2 Value Chain Planner
199 Tool D3.3 Checklist for D3 201 Tool D4.1 Learning Transfer Climate
Scorecard 203 Tool D4.2 Transfer Climate Improvement Planner 207 Tool D4.3
Checklist for D4 209 Tool D5.1 Performance Support Planner 211 Tool D5.2
Kinds of Performance Support and Their Application 213 Tool D5.3 Checklist
for D5 215 Tool D6.1 Checklist for Evaluation Credibility 217 Tool D6.2
Evaluation Planner 219 Tool D6.3 Checklist for D6 221 Tool C.1 6Ds Personal
Action Planner 223 Part III Case Histories ("How We") 231 Case I.1 How We
Transitioned Our Focus to Results 243 Case I.2 How We Use the 6Ds to
Differentiate Our Services 247 Case I.3 How We Prepare a Proposal and
Design a Process Using the 6Ds Outline 251 Case I.4 How We Are Lighting Up
the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257 Case
I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum
269 Case I.6 How We Introduced the 6Ds to Our Team 275 Case D1.1 How We
Moved from Order Takers to Business Partners 281 Case D1.2 How We Turned a
"Feel Good" Training Program into a Successful Business Transformation 285
Case D1.3 How We Defined Business Outcomes and the Learning Continuum for
iteach 293 Case D1.4 How We Used In-Depth Analysis to Design the Right
Intervention to Achieve Business Objectives 299 Case D1.5 How We
Incorporated the 6Ds into Our Learning Services Tool Box 305 Case D2.1 How
We Increased the Volume and Variety of Learning Solutions While Decreasing
the Time to Develop Them 311 Case D2.2 How We Use Alumni to Help Set
Expectations for New Program Participants and Their Leaders 319 Case D2.3
How We Build Enterprise High-Potential Talent at Agilent 325 Case D2.4 How
We Moved the Finish Line for Leadership Development 333 Case D2.5 How We
Enhanced and Stretched Our First-Level Managers' Learning Experience 337
Case D2.6 How We Bring Employees Up to Speed in Record Time Using the
Learning Path Methodology 345 Case D2.7 How We Designed a Complete
Experience for Our Signature Induction Program "SteerIn" 353 Case D2.8 How
We Made Learning Relevant to Deliver Business Impact 361 Case D3.1 How We
Use Experiential Learning to Engage Learners' Hearts as Well as Minds 367
Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the
Presentation Culture at KLA-Tencor 375 Case D3.3 How We Designed a Complete
Experience to Deliver Business Results 387 Case D3.4 How We Increased
Leadership Effectiveness by Delivering for Application 399 Case D3.5 How We
Turn Front-Line Supervisors into Safety Leaders 407 Case D3.6 How We
Fostered a Proactive Approach to Leader Development 411 Case D4.1 How We
Implemented an Immediate Application Checklist to Ensure Learning Transfer
417 Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423
Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431 Case D4.4
How We Used Spaced Learning and Gamification to Increase the Effectiveness
of Product Launch Training 435 Case D4.5 How We Develop Managers to
Leverage Learning Transfer 443 Case D4.6 How We Engage Managers to
Acknowledge the Achievements of Leadership Program Participants 449 Case
D4.7 How We Sustain Priority-Management Training 453 Case D4.8 How We Turn
Learning into Action 459 Case D5.1 How We Engage Key Contributors to
Disseminate Corporate Culture 469 Case D5.2 How We Use Proficiency Coaching
to Improve Performance 475 Case D5.3 How We Engage Participants for Optimal
Learning Transfer 481 Case D5.4 How We Deployed Performance Support for a
Technical Capability Building Initiative 489 Case D6.1 How We Guide Our
Clients to Design with the End in Mind 495 Case D6.2 How We Used
Measurement to Drive "SOAR--Service Over and Above the Rest" 503 Case D6.3
How We Used NPS to Track and Improve Leadership Impact 513 Case D6.4 How We
Use Success Stories to Communicate Training's Value 519 Case D6.5 How We
Created a High Impact Mars University Brand 523 Case C.1 How We Are
Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time
527 Part IV How-to Guides 531 H2 D1.1 How to Use the Planning Wheel to
Clarify Business Purpose 533 H2 D1.2 How to Decide Whether Training Is
Necessary 537 H2 D1.3 How to Use (and Not Use) Learning Objectives 541 H2
D2.1 How to Communicate to Motivate 545 H2 D2.2 How to Create Results
Intentionality 549 H2 D2.3 How to Start Learning Before Class to Improve
Efficiency 555 H2 D2.4 How to Move the Finish Line for Learning 559 H2 D3.1
How to Use (and Not Abuse) PowerPoint 563 H2 D3.2 How to Gain and Hold
Learners' Attention 567 H2 D3.3 How to Re-Engage Learners After a Break 571
H2 D3.4 How to Build Scaffolding 575 H2 D3.5 How to Build a Value Chain for
Learning 579 H2 D3.6 How to Introduce Exercises 583 H2 D3.7 How to Improve
the Predictive Value of Assessments 587 H2 D4.1 How to Remind Learners to
Apply Their Training 593 H2 D4.2 How to Engage Learners in Action Planning
597 H2 D4.3 How to Make the Business Case for Learning Transfer 601 H2 D5.1
How to Provide Performance Support for Managers and Coaches 605 H2 D5.2 How
to Utilize Peer Coaching 609 H2 D5.3 How to Develop Great Performance
Support 613 H2 D6.1 How to Ensure Your Measures Are Relevant 617 H2 D6.2
How to Improve the Credibility of Evaluations 619 H2 D6.3 How to Make Your
Evaluations More Compelling 625 H2 D6.4 How to Conduct a Success Case
Method Evaluation 629 H2 D6.5 How to Write Better Surveys 633 References
637 Index 643 About the Authors 657 About the 6Ds Company 659
About This Book xi Acknowledgments xiii Contributors xv Introduction xix
Part I The Six Disciplines 1 D1 Define Business Outcomes 3 D2 Design the
Complete Experience 27 D3 Deliver for Application 51 D4 Drive Learning
Transfer 77 D5 Deploy Performance Support 97 D6 Document Results 115 Coda
Getting Your Money's Worth 137 Part II Tools: Maps, Planners, Scorecards,
and Checklists 141 Tool I.1 6Ds Application Scorecard 143 Tool I.2 6Ds
Pathfinder 147 Tool I.3 6Ds Flow Chart 151 Tool I.4 Wisdom from the Field
159 Tool D1.1 6Ds Outcomes Planning Wheel 173 Tool D1.2 Flow Chart: Is
Training Necessary? 175 Tool D1.3 Checklist for D1 179 Tool D2.1 Manager's
Guide to a Pre-Training Discussion 181 Tool D2.2 Sample Learning Contract
185 Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187 Tool D2.4
Purposes and Examples of Phase I Learning (Pre-Work) 189 Tool D2.5
Manager's Guide to a Post-Training Discussion 191 Tool D2.6 Checklist for
D2 195 Tool D3.1 Glance Test for Slides 197 Tool D3.2 Value Chain Planner
199 Tool D3.3 Checklist for D3 201 Tool D4.1 Learning Transfer Climate
Scorecard 203 Tool D4.2 Transfer Climate Improvement Planner 207 Tool D4.3
Checklist for D4 209 Tool D5.1 Performance Support Planner 211 Tool D5.2
Kinds of Performance Support and Their Application 213 Tool D5.3 Checklist
for D5 215 Tool D6.1 Checklist for Evaluation Credibility 217 Tool D6.2
Evaluation Planner 219 Tool D6.3 Checklist for D6 221 Tool C.1 6Ds Personal
Action Planner 223 Part III Case Histories ("How We") 231 Case I.1 How We
Transitioned Our Focus to Results 243 Case I.2 How We Use the 6Ds to
Differentiate Our Services 247 Case I.3 How We Prepare a Proposal and
Design a Process Using the 6Ds Outline 251 Case I.4 How We Are Lighting Up
the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257 Case
I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum
269 Case I.6 How We Introduced the 6Ds to Our Team 275 Case D1.1 How We
Moved from Order Takers to Business Partners 281 Case D1.2 How We Turned a
"Feel Good" Training Program into a Successful Business Transformation 285
Case D1.3 How We Defined Business Outcomes and the Learning Continuum for
iteach 293 Case D1.4 How We Used In-Depth Analysis to Design the Right
Intervention to Achieve Business Objectives 299 Case D1.5 How We
Incorporated the 6Ds into Our Learning Services Tool Box 305 Case D2.1 How
We Increased the Volume and Variety of Learning Solutions While Decreasing
the Time to Develop Them 311 Case D2.2 How We Use Alumni to Help Set
Expectations for New Program Participants and Their Leaders 319 Case D2.3
How We Build Enterprise High-Potential Talent at Agilent 325 Case D2.4 How
We Moved the Finish Line for Leadership Development 333 Case D2.5 How We
Enhanced and Stretched Our First-Level Managers' Learning Experience 337
Case D2.6 How We Bring Employees Up to Speed in Record Time Using the
Learning Path Methodology 345 Case D2.7 How We Designed a Complete
Experience for Our Signature Induction Program "SteerIn" 353 Case D2.8 How
We Made Learning Relevant to Deliver Business Impact 361 Case D3.1 How We
Use Experiential Learning to Engage Learners' Hearts as Well as Minds 367
Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the
Presentation Culture at KLA-Tencor 375 Case D3.3 How We Designed a Complete
Experience to Deliver Business Results 387 Case D3.4 How We Increased
Leadership Effectiveness by Delivering for Application 399 Case D3.5 How We
Turn Front-Line Supervisors into Safety Leaders 407 Case D3.6 How We
Fostered a Proactive Approach to Leader Development 411 Case D4.1 How We
Implemented an Immediate Application Checklist to Ensure Learning Transfer
417 Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423
Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431 Case D4.4
How We Used Spaced Learning and Gamification to Increase the Effectiveness
of Product Launch Training 435 Case D4.5 How We Develop Managers to
Leverage Learning Transfer 443 Case D4.6 How We Engage Managers to
Acknowledge the Achievements of Leadership Program Participants 449 Case
D4.7 How We Sustain Priority-Management Training 453 Case D4.8 How We Turn
Learning into Action 459 Case D5.1 How We Engage Key Contributors to
Disseminate Corporate Culture 469 Case D5.2 How We Use Proficiency Coaching
to Improve Performance 475 Case D5.3 How We Engage Participants for Optimal
Learning Transfer 481 Case D5.4 How We Deployed Performance Support for a
Technical Capability Building Initiative 489 Case D6.1 How We Guide Our
Clients to Design with the End in Mind 495 Case D6.2 How We Used
Measurement to Drive "SOAR--Service Over and Above the Rest" 503 Case D6.3
How We Used NPS to Track and Improve Leadership Impact 513 Case D6.4 How We
Use Success Stories to Communicate Training's Value 519 Case D6.5 How We
Created a High Impact Mars University Brand 523 Case C.1 How We Are
Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time
527 Part IV How-to Guides 531 H2 D1.1 How to Use the Planning Wheel to
Clarify Business Purpose 533 H2 D1.2 How to Decide Whether Training Is
Necessary 537 H2 D1.3 How to Use (and Not Use) Learning Objectives 541 H2
D2.1 How to Communicate to Motivate 545 H2 D2.2 How to Create Results
Intentionality 549 H2 D2.3 How to Start Learning Before Class to Improve
Efficiency 555 H2 D2.4 How to Move the Finish Line for Learning 559 H2 D3.1
How to Use (and Not Abuse) PowerPoint 563 H2 D3.2 How to Gain and Hold
Learners' Attention 567 H2 D3.3 How to Re-Engage Learners After a Break 571
H2 D3.4 How to Build Scaffolding 575 H2 D3.5 How to Build a Value Chain for
Learning 579 H2 D3.6 How to Introduce Exercises 583 H2 D3.7 How to Improve
the Predictive Value of Assessments 587 H2 D4.1 How to Remind Learners to
Apply Their Training 593 H2 D4.2 How to Engage Learners in Action Planning
597 H2 D4.3 How to Make the Business Case for Learning Transfer 601 H2 D5.1
How to Provide Performance Support for Managers and Coaches 605 H2 D5.2 How
to Utilize Peer Coaching 609 H2 D5.3 How to Develop Great Performance
Support 613 H2 D6.1 How to Ensure Your Measures Are Relevant 617 H2 D6.2
How to Improve the Credibility of Evaluations 619 H2 D6.3 How to Make Your
Evaluations More Compelling 625 H2 D6.4 How to Conduct a Success Case
Method Evaluation 629 H2 D6.5 How to Write Better Surveys 633 References
637 Index 643 About the Authors 657 About the 6Ds Company 659
Part I The Six Disciplines 1 D1 Define Business Outcomes 3 D2 Design the
Complete Experience 27 D3 Deliver for Application 51 D4 Drive Learning
Transfer 77 D5 Deploy Performance Support 97 D6 Document Results 115 Coda
Getting Your Money's Worth 137 Part II Tools: Maps, Planners, Scorecards,
and Checklists 141 Tool I.1 6Ds Application Scorecard 143 Tool I.2 6Ds
Pathfinder 147 Tool I.3 6Ds Flow Chart 151 Tool I.4 Wisdom from the Field
159 Tool D1.1 6Ds Outcomes Planning Wheel 173 Tool D1.2 Flow Chart: Is
Training Necessary? 175 Tool D1.3 Checklist for D1 179 Tool D2.1 Manager's
Guide to a Pre-Training Discussion 181 Tool D2.2 Sample Learning Contract
185 Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187 Tool D2.4
Purposes and Examples of Phase I Learning (Pre-Work) 189 Tool D2.5
Manager's Guide to a Post-Training Discussion 191 Tool D2.6 Checklist for
D2 195 Tool D3.1 Glance Test for Slides 197 Tool D3.2 Value Chain Planner
199 Tool D3.3 Checklist for D3 201 Tool D4.1 Learning Transfer Climate
Scorecard 203 Tool D4.2 Transfer Climate Improvement Planner 207 Tool D4.3
Checklist for D4 209 Tool D5.1 Performance Support Planner 211 Tool D5.2
Kinds of Performance Support and Their Application 213 Tool D5.3 Checklist
for D5 215 Tool D6.1 Checklist for Evaluation Credibility 217 Tool D6.2
Evaluation Planner 219 Tool D6.3 Checklist for D6 221 Tool C.1 6Ds Personal
Action Planner 223 Part III Case Histories ("How We") 231 Case I.1 How We
Transitioned Our Focus to Results 243 Case I.2 How We Use the 6Ds to
Differentiate Our Services 247 Case I.3 How We Prepare a Proposal and
Design a Process Using the 6Ds Outline 251 Case I.4 How We Are Lighting Up
the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257 Case
I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum
269 Case I.6 How We Introduced the 6Ds to Our Team 275 Case D1.1 How We
Moved from Order Takers to Business Partners 281 Case D1.2 How We Turned a
"Feel Good" Training Program into a Successful Business Transformation 285
Case D1.3 How We Defined Business Outcomes and the Learning Continuum for
iteach 293 Case D1.4 How We Used In-Depth Analysis to Design the Right
Intervention to Achieve Business Objectives 299 Case D1.5 How We
Incorporated the 6Ds into Our Learning Services Tool Box 305 Case D2.1 How
We Increased the Volume and Variety of Learning Solutions While Decreasing
the Time to Develop Them 311 Case D2.2 How We Use Alumni to Help Set
Expectations for New Program Participants and Their Leaders 319 Case D2.3
How We Build Enterprise High-Potential Talent at Agilent 325 Case D2.4 How
We Moved the Finish Line for Leadership Development 333 Case D2.5 How We
Enhanced and Stretched Our First-Level Managers' Learning Experience 337
Case D2.6 How We Bring Employees Up to Speed in Record Time Using the
Learning Path Methodology 345 Case D2.7 How We Designed a Complete
Experience for Our Signature Induction Program "SteerIn" 353 Case D2.8 How
We Made Learning Relevant to Deliver Business Impact 361 Case D3.1 How We
Use Experiential Learning to Engage Learners' Hearts as Well as Minds 367
Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the
Presentation Culture at KLA-Tencor 375 Case D3.3 How We Designed a Complete
Experience to Deliver Business Results 387 Case D3.4 How We Increased
Leadership Effectiveness by Delivering for Application 399 Case D3.5 How We
Turn Front-Line Supervisors into Safety Leaders 407 Case D3.6 How We
Fostered a Proactive Approach to Leader Development 411 Case D4.1 How We
Implemented an Immediate Application Checklist to Ensure Learning Transfer
417 Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423
Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431 Case D4.4
How We Used Spaced Learning and Gamification to Increase the Effectiveness
of Product Launch Training 435 Case D4.5 How We Develop Managers to
Leverage Learning Transfer 443 Case D4.6 How We Engage Managers to
Acknowledge the Achievements of Leadership Program Participants 449 Case
D4.7 How We Sustain Priority-Management Training 453 Case D4.8 How We Turn
Learning into Action 459 Case D5.1 How We Engage Key Contributors to
Disseminate Corporate Culture 469 Case D5.2 How We Use Proficiency Coaching
to Improve Performance 475 Case D5.3 How We Engage Participants for Optimal
Learning Transfer 481 Case D5.4 How We Deployed Performance Support for a
Technical Capability Building Initiative 489 Case D6.1 How We Guide Our
Clients to Design with the End in Mind 495 Case D6.2 How We Used
Measurement to Drive "SOAR--Service Over and Above the Rest" 503 Case D6.3
How We Used NPS to Track and Improve Leadership Impact 513 Case D6.4 How We
Use Success Stories to Communicate Training's Value 519 Case D6.5 How We
Created a High Impact Mars University Brand 523 Case C.1 How We Are
Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time
527 Part IV How-to Guides 531 H2 D1.1 How to Use the Planning Wheel to
Clarify Business Purpose 533 H2 D1.2 How to Decide Whether Training Is
Necessary 537 H2 D1.3 How to Use (and Not Use) Learning Objectives 541 H2
D2.1 How to Communicate to Motivate 545 H2 D2.2 How to Create Results
Intentionality 549 H2 D2.3 How to Start Learning Before Class to Improve
Efficiency 555 H2 D2.4 How to Move the Finish Line for Learning 559 H2 D3.1
How to Use (and Not Abuse) PowerPoint 563 H2 D3.2 How to Gain and Hold
Learners' Attention 567 H2 D3.3 How to Re-Engage Learners After a Break 571
H2 D3.4 How to Build Scaffolding 575 H2 D3.5 How to Build a Value Chain for
Learning 579 H2 D3.6 How to Introduce Exercises 583 H2 D3.7 How to Improve
the Predictive Value of Assessments 587 H2 D4.1 How to Remind Learners to
Apply Their Training 593 H2 D4.2 How to Engage Learners in Action Planning
597 H2 D4.3 How to Make the Business Case for Learning Transfer 601 H2 D5.1
How to Provide Performance Support for Managers and Coaches 605 H2 D5.2 How
to Utilize Peer Coaching 609 H2 D5.3 How to Develop Great Performance
Support 613 H2 D6.1 How to Ensure Your Measures Are Relevant 617 H2 D6.2
How to Improve the Credibility of Evaluations 619 H2 D6.3 How to Make Your
Evaluations More Compelling 625 H2 D6.4 How to Conduct a Success Case
Method Evaluation 629 H2 D6.5 How to Write Better Surveys 633 References
637 Index 643 About the Authors 657 About the 6Ds Company 659