The Global Quality Management System - Patel, Suresh
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This book shows how to implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level. It stresses the importance of the process-its identification, definition, improvement, and control using "turtle diagrams" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams.

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Produktbeschreibung
This book shows how to implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level. It stresses the importance of the process-its identification, definition, improvement, and control using "turtle diagrams" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams.
Autorenporträt
Suresh Patel is a past technical director and operational excellence executive. He earned a B.E. Electrical degree from M.S. University Baroda, a Master's in Production Technology from South Bank University, London, and an MBA from the University of Texas at Brownsville. He is a Certified Reliability Engineer, Certified Quality Engineer, and Certified Management Systems Auditor. He has developed a wide range of products/processes and has helped establish six manufacturing plants in India and five US plants in Mexico. His career path has enabled him to work in industries in India, UK, Europe (Denmark, Italy and Belgium), USA, China, Mexico, and Chile (SA).