Schrock

The Good and the Bad News about Quality

• Gebundenes Buch

Produktbeschreibung

This book provides a vehicle to foster interaction of the elements of the modern approach to quality, including statistical applications, quality and reliability engineering, management, and motivational aspects. It is intended for those in manufacturing, engineering, marketing, and management.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 264
• Erscheinungstermin: 9. Februar 1988
• Englisch
• Abmessung: 238mm x 166mm x 22mm
• Gewicht: 535g
• ISBN-13: 9780824778453
• ISBN-10: 0824778456
• Artikelnr.: 21152007

Autorenporträt

Edward M. Schrock

Inhaltsangabe

1. The Good and the Bad News About Quality 2. Myths and Realities 3. Keys
to Managing Quality 4. Key 1: Knowledge of Customer Requirements 5. What
Bugs Customers? 6. The Ultimate in Displeased Customers 7. Learning from
the Customer 8. Key 2: Anticipating Defects 9. Quality Catastrophes 10.
Management Controllable Defects 11. Worker Controllable Defects 12. Key 3:
Quick Detection of Defects 13. Inspecting for Defects 14. Reporting Defects
15. Key 4: Coordination 16. Making Coordination Work 17. Coordinators: Who
Will Lead? 18. Key 5: Effective Problem Solving 19. Basic Statistics 20.
Process Capability 21. Which Product Is Best? 22. Is the New Way Really
Better? 23. Frequency Distribution Charts 24. Interpreting Control Charts
25. Controlling Processes with Pre-Control 26. Divide and Conquer 27.
Understanding Regression Analyses 28. Designing Experiments 29. Plan
Experiments-Don't Muddle Through 30. Traps, Snares, and Pitfalls Along the
Way 31. Quotable Quotes